Something went wrong using mailchimp servie

Hello there @harvis,

hope you’re doing good today and please excuse our late response here.

Could you please elaborate a bit more on your setup?
Which service do you use to collect emails?

If you could also share some screenshots of your Edit Popup -> Content screen, it’d be great! You can use a free tool like Monosnap to grab and share screenshots.

Thank you,
Dimitris

Hello Dimitris thanks for fast response! Really this is the best plugin i have tested. My only problem is not working with Mailchimp keep saying something went wrong using mailchimp as service provider. I had setup correctly i put the api and selected also the list.

Here the screenshots
https://ibb.co/cqqBtL
https://ibb.co/hqzRSf
https://ibb.co/mEtmSf
https://ibb.co/mwRZDL

Hello @harvis,

I can see that you have made some changes here https://ibb.co/mEtmSf – can you double check if fields are in the same order and names are same as in MailChimp, go to list which you are using in Hustle and then Settings -> List fields and *|MERGE|* tags.
Field Name of used fields needs to be the same.

kind regards,
Kasia

Hi Kasia problem still persist here is the update screenshots, i left only the email tab to troubleshoot easier.

https://snag.gy/f1okg9.jpg
https://snag.gy/eT0Wj5.jpg
https://snag.gy/PSGhlg.jpg

thanks for helping me!

Hello @harvis,

Would it be possible to see this issue on live site? Can you share url of site where you have form?

kind regards,
Kasia

Hi again kasia i set the popup trigger at scrolling passed a 20% only for this page, so i wont bother my clients till i get this fixed.

Here is the page https://www.alahas.com.do/servicios/

Thank you so much again <3

Hello @harvis

Hope all is well!

I could not reproduce this issue on your site. I’ve submitted a few emails and all went well. Please see this screenshots:
https://monosnap.com/file/3m9blzKsInOm1RXark963LteLaB9U0
https://monosnap.com/file/ev0ipFKZXZwR9bdy4RpqtQTLkphrzz

Please see if new emails will be found in the MailChimp List.

Let us know how it went!

Cheers,
Nastia

Hi Nastia, i checked and yes it worked with your email
https://snag.gy/MJQbBG.jpg

Dont know why trying with my email and didnt work, i checked and they are deleted from mailchimp for test porpuses you can see it here and test it if you want.
https://snag.gy/ueKdOp.jpg

Thank you so much for your support i really appreaciate it !

Hello there @harvis

This is a known issue. Even after removing an email from a Mailchimp list, there’s a generic error that the same email can’t be re-added using Mailchimp API. We were able to surpass this in a fix that will come with v.6.0.7 though! I really can’t provide an estimated time on this release, hope you understand! ??

Thank you,
Dimitris