• Resolved spartanring

    (@spartanring)


    Hello, I’m stucked with this error.
    Simply, clicking on the button during checkout get this:

    Something went wrong. Please try again or choose another payment source.

    Here the log:

    2021-12-23T21:33:04+00:00 DEBUG POST https://connect.woocommerce.com/ppcsandbox/v2/customer/partner-referrals
    Request Body: {"partner_config_override":{"partner_logo_url":"https:\/\/connect.woocommerce.com\/images\/woocommerce_logo.png","return_url":"https:\/\/www.spartanring.com\/wp-admin\/admin.php?page=wc-settings&tab=checkout&section=ppcp-gateway","return_url_description":"Return to your shop.","show_add_credit_card":true},"products":["PPCP"],"legal_consents":[{"type":"SHARE_DATA_CONSENT","granted":true}],"operations":[{"operation":"API_INTEGRATION","api_integration_preference":{"rest_api_integration":{"integration_method":"PAYPAL","integration_type":"FIRST_PARTY","first_party_details":{"features":["PAYMENT","FUTURE_PAYMENT","REFUND","ADVANCED_TRANSACTIONS_SEARCH","VAULT"],"seller_nonce":"a1233wtergfsdt4365tzrshgfbaewa36AGa1233wtergfsdt4365tzrshgfbaewa36AG"}}}}]}
    Response Debug ID: 295ea85da421
    Response: Array
    (
        [code] => 201
        [message] => Created
    )
    
    2021-12-23T21:33:20+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials
    Response Debug ID: 85ddea1d789f6
    Response: Array
    (
        [code] => 200
        [message] => OK
    )
    
    2021-12-23T21:33:21+00:00 DEBUG POST https://connect.woocommerce.com/ppcsandbox/v2/customer/partner-referrals
    Request Body: {"partner_config_override":{"partner_logo_url":"https:\/\/connect.woocommerce.com\/images\/woocommerce_logo.png","return_url":"https:\/\/www.spartanring.com\/wp-admin\/admin.php?page=wc-settings&tab=checkout&section=ppcp-gateway","return_url_description":"Return to your shop.","show_add_credit_card":true},"products":["PPCP"],"legal_consents":[{"type":"SHARE_DATA_CONSENT","granted":true}],"operations":[{"operation":"API_INTEGRATION","api_integration_preference":{"rest_api_integration":{"integration_method":"PAYPAL","integration_type":"FIRST_PARTY","first_party_details":{"features":["PAYMENT","FUTURE_PAYMENT","REFUND","ADVANCED_TRANSACTIONS_SEARCH","VAULT"],"seller_nonce":"a1233wtergfsdt4365tzrshgfbaewa36AGa1233wtergfsdt4365tzrshgfbaewa36AG"}}}}]}
    Response Debug ID: 34bd748cb935d
    Response: Array
    (
        [code] => 201
        [message] => Created
    )
    
    2021-12-23T21:37:40+00:00 DEBUG POST https://api.paypal.com/v1/billing-agreements/agreement-tokens
    Request Body: {"description":"Checking if reference transactions are enabled","payer":{"payment_method":"PAYPAL"},"plan":{"type":"MERCHANT_INITIATED_BILLING","merchant_preferences":{"return_url":"https:\/\/example.com\/return","cancel_url":"https:\/\/example.com\/cancel","skip_shipping_address":true}}}
    Response Debug ID: 6f228e44acae0
    Response: Array
    (
        [code] => 403
        [message] => Forbidden
    )
    
    Response Body: {"name":"AUTHORIZATION_ERROR","debug_id":"6f228e44acae0","message":"Authorization error","information_link":"https://developer.paypal.com/webapps/developer/docs/api/#AUTHORIZATION_ERROR","details":[{"name":"REFUSED_MARK_REF_TXN_NOT_ENABLED","message":"This merchant account is not permitted to create Merchant Initiated Billing Agreement"}]}
    
    2021-12-23T21:38:46+00:00 DEBUG POST https://connect.woocommerce.com/ppcsandbox/v2/customer/partner-referrals
    Request Body: {"partner_config_override":{"partner_logo_url":"https:\/\/connect.woocommerce.com\/images\/woocommerce_logo.png","return_url":"https:\/\/www.spartanring.com\/wp-admin\/admin.php?page=wc-settings&tab=checkout&section=ppcp-gateway","return_url_description":"Return to your shop.","show_add_credit_card":true},"products":["PPCP"],"legal_consents":[{"type":"SHARE_DATA_CONSENT","granted":true}],"operations":[{"operation":"API_INTEGRATION","api_integration_preference":{"rest_api_integration":{"integration_method":"PAYPAL","integration_type":"FIRST_PARTY","first_party_details":{"features":["PAYMENT","FUTURE_PAYMENT","REFUND","ADVANCED_TRANSACTIONS_SEARCH","VAULT"],"seller_nonce":"a1233wtergfsdt4365tzrshgfbaewa36AGa1233wtergfsdt4365tzrshgfbaewa36AG"}}}}]}
    Response Debug ID: cf9411b77dcb6
    Response: Array
    (
        [code] => 201
        [message] => Created
    )
    
    2021-12-23T21:40:00+00:00 DEBUG POST https://api.paypal.com/v1/billing-agreements/agreement-tokens
    Request Body: {"description":"Checking if reference transactions are enabled","payer":{"payment_method":"PAYPAL"},"plan":{"type":"MERCHANT_INITIATED_BILLING","merchant_preferences":{"return_url":"https:\/\/example.com\/return","cancel_url":"https:\/\/example.com\/cancel","skip_shipping_address":true}}}
    Response Debug ID: 910502681d300
    Response: Array
    (
        [code] => 403
        [message] => Forbidden
    )
    
    Response Body: {"name":"AUTHORIZATION_ERROR","debug_id":"910502681d300","message":"Authorization error","information_link":"https://developer.paypal.com/webapps/developer/docs/api/#AUTHORIZATION_ERROR","details":[{"name":"REFUSED_MARK_REF_TXN_NOT_ENABLED","message":"This merchant account is not permitted to create Merchant Initiated Billing Agreement"}]}

    Thanks in advance for reply

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @spartanring,

    The log entry does not contain any relevant errors, so to better judge what’s causing the behavior we would need an URL to your website, or even better a copy of your WooCommerce system report.
    You can share the system report either here in the forums or privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/
    If you send us a private message, then please include a link to this thread and we will look into it as soon as possible.
    Thanks!

    Kind regards,
    Niklas

    Thread Starter spartanring

    (@spartanring)

    “Authorization error — REFUSED_MARK_REF_TXN_NOT_ENABLED:This merchant account is not permitted to create Merchant Initiated Billing Agreement” This step made me suspicious, but I’m not an expert.

    Here the report

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.spartanring.com
    Site address (URL): https://www.spartanring.com
    WC Version: 6.0.0
    REST API Version: ? 6.0.0
    WC Blocks Version: ? 6.3.3
    Action Scheduler Version: ? 3.3.0
    WC Admin Version: ? 2.9.4
    Log Directory Writable: ?
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: it_IT
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.24
    PHP Post Max Size: 128 MB
    PHP Time Limit: 900
    PHP Max Input Vars: 1000
    cURL Version: 7.76.1
    OpenSSL/1.0.2k-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.51-91.0-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.0.0
    WC Database Prefix: wpsv_
    Dimensione totale database: 137.45MB
    Dimensione dati database: 112.68MB
    Dimensione indice database: 24.77MB
    wpsv_woocommerce_sessions: Dati: 69.27MB + indice: 1.65MB + motore MyISAM
    wpsv_woocommerce_api_keys: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_woocommerce_attribute_taxonomies: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
    wpsv_woocommerce_downloadable_product_permissions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_woocommerce_order_items: Dati: 0.05MB + indice: 0.04MB + motore MyISAM
    wpsv_woocommerce_order_itemmeta: Dati: 0.38MB + indice: 0.30MB + motore MyISAM
    wpsv_woocommerce_tax_rates: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
    wpsv_woocommerce_tax_rate_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_woocommerce_shipping_zones: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_woocommerce_shipping_zone_locations: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
    wpsv_woocommerce_shipping_zone_methods: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_woocommerce_payment_tokens: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_woocommerce_payment_tokenmeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_woocommerce_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_actionscheduler_actions: Dati: 2.04MB + indice: 0.52MB + motore MyISAM
    wpsv_actionscheduler_claims: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_actionscheduler_groups: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
    wpsv_actionscheduler_logs: Dati: 0.91MB + indice: 0.70MB + motore MyISAM
    wpsv_commentmeta: Dati: 0.01MB + indice: 0.02MB + motore MyISAM
    wpsv_comments: Dati: 0.31MB + indice: 0.15MB + motore MyISAM
    wpsv_ee_products_sync_list: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_ee_product_sync_call: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_ee_product_sync_data: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_failed_jobs: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_gridaccordion_accordions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_gridaccordion_layers: Dati: 0.04MB + indice: 0.00MB + motore MyISAM
    wpsv_gridaccordion_panels: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_ipanorama: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_links: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_mailchimp_carts: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_mailchimp_jobs: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_newsletter: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_newsletter_emails: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_newsletter_sent: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_newsletter_stats: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_options: Dati: 2.76MB + indice: 0.18MB + motore MyISAM
    wpsv_postmeta: Dati: 11.84MB + indice: 5.87MB + motore MyISAM
    wpsv_posts: Dati: 4.64MB + indice: 1.05MB + motore MyISAM
    wpsv_pps_countries: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
    wpsv_pps_popup: Dati: 0.42MB + indice: 0.00MB + motore MyISAM
    wpsv_pps_popup_show_categories: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_queue: Dati: 0.11MB + indice: 0.00MB + motore MyISAM
    wpsv_revslider_css: Dati: 0.15MB + indice: 0.00MB + motore MyISAM
    wpsv_revslider_layer_animations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_revslider_navigations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_revslider_sliders: Dati: 0.06MB + indice: 0.00MB + motore MyISAM
    wpsv_revslider_slides: Dati: 1.04MB + indice: 0.00MB + motore MyISAM
    wpsv_revslider_static_slides: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_sbi_instagram_feeds_posts: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
    wpsv_sbi_instagram_feed_locator: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_sbi_instagram_posts: Dati: 0.20MB + indice: 0.00MB + motore MyISAM
    wpsv_swpm_membership_meta_tbl: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_swpm_membership_tbl: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_swpm_members_tbl: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_swpm_payments_tbl: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_termmeta: Dati: 0.05MB + indice: 0.04MB + motore MyISAM
    wpsv_terms: Dati: 0.03MB + indice: 0.06MB + motore MyISAM
    wpsv_term_relationships: Dati: 0.20MB + indice: 0.45MB + motore MyISAM
    wpsv_term_taxonomy: Dati: 0.06MB + indice: 0.05MB + motore MyISAM
    wpsv_tm_taskmeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_tm_tasks: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_uji_counter: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_uji_subscriptions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_usermeta: Dati: 14.54MB + indice: 11.04MB + motore MyISAM
    wpsv_users: Dati: 3.03MB + indice: 2.21MB + motore MyISAM
    wpsv_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore MyISAM
    wpsv_wc_admin_note_actions: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
    wpsv_wc_category_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wc_customer_lookup: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
    wpsv_wc_download_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wc_order_coupon_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wc_order_product_lookup: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
    wpsv_wc_order_stats: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
    wpsv_wc_order_tax_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wc_product_meta_lookup: Dati: 0.07MB + indice: 0.08MB + motore MyISAM
    wpsv_wc_rate_limits: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wc_reserved_stock: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wc_tax_rate_classes: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
    wpsv_wc_webhooks: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wysija_campaign: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wysija_campaign_list: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wysija_custom_field: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wysija_email: Dati: 0.06MB + indice: 0.00MB + motore MyISAM
    wpsv_wysija_email_user_stat: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wysija_email_user_url: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wysija_form: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wysija_list: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wysija_queue: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wysija_url: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wysija_url_mail: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wysija_user: Dati: 0.02MB + indice: 0.02MB + motore MyISAM
    wpsv_wysija_user_field: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wysija_user_history: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_wysija_user_list: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
    wpsv_yoast_indexable: Dati: 0.21MB + indice: 0.07MB + motore MyISAM
    wpsv_yoast_indexable_hierarchy: Dati: 0.01MB + indice: 0.03MB + motore MyISAM
    wpsv_yoast_migrations: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
    wpsv_yoast_primary_term: Dati: 0.01MB + indice: 0.02MB + motore MyISAM
    wpsv_yoast_seo_links: Dati: 0.01MB + indice: 0.01MB + motore MyISAM
    wpsv_yoast_seo_meta: Dati: 0.11MB + indice: 0.11MB + motore MyISAM
    
    ### Post Type Counts ###
    
    amn_exact-metrics: 1
    attachment: 1027
    carousels: 1
    da_image: 1
    dh_slide: 5
    nav_menu_item: 135
    page: 180
    polylang_mo: 3
    post: 22
    product: 342
    product_variation: 640
    revision: 587
    rp_shop_giftcard: 5
    shop_coupon: 16
    shop_order: 429
    shop_order_refund: 1
    vc_grid_item: 1
    vpc-config: 1
    wishlist: 6967
    wpcdt_countdown: 1
    wpcf7_contact_form: 22
    wpvr_item: 2
    wysijap: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (27) ###
    
    Polylang: by WP SYNTEX – 3.1.3
    Contact Form 7: by Takayuki Miyoshi – 5.5.3
    Draw Attention: by N Squared – 1.9.27
    Conversios.io - Google Analytics and Google Shopping plugin for WooCommerce: by Tatvic – 4.5.1
    Envato Market: by Envato – 2.0.6
    Facebook for WooCommerce: by Facebook – 2.6.8
    WooCommerce - Gift Cards: by WP Ronin – 2.6.5
    Google Analytics Dashboard per WP (GADWP): by ExactMetrics – 7.3.0
    XML Sitemaps: by Auctollo – 4.1.1
    Grid Accordion: by bqworks – 1.8.2
    Smash Balloon Instagram Feed: by Smash Balloon – 2.9.8
    WPBakery Page Builder: by Michael M - WPBakery.com – 5.7
    Mailchimp for WooCommerce: by Mailchimp – 2.5.4
    Revolution Slider: by ThemePunch – 5.4.8.3
    WooCommerce - Show only lowest prices in variable products: by Fernando Tellado – 0.9.27
    Sitesao Core: by Sitesao Team – 1.1.44
    UpdraftPlus - Backup/Ripristino: by UpdraftPlus.Com
    DavidAnderson – 1.16.66
    
    Visual Products Configurator - Free: by ORION – 3.3.10
    CTX Feed: by WebAppick – 4.4.43
    Hyyan WooCommerce Polylang Integration: by Hyyan Abo Fakher – 1.5.0
    WooCommerce Conversion Tracking: by weDevs – 2.0.9
    WooCommerce PayPal Payments: by WooCommerce – 1.6.3
    WooCommerce WishLists: by Lucas Stark – 2.0.5 (aggiornamento alla versione 2.2.5 disponibile)
    WooCommerce: by Automattic – 6.0.0
    Yoast SEO: by Team Yoast – 17.8
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.1
    
    WP-SpamShield: by Red Sand Media Group – 1.9.21
    
    ### Inactive Plugins (3) ###
    
    Akismet Anti-Spam: by Automattic – 4.2.1
    iPanorama 360: by Avirtum – 1.6.22
    WP VR: by Rextheme – 7.3.4
    
    ### Must Use Plugins (1) ###
    
    WP-SpamShield Anti-Malware & Functional Integrity Scanner: by Red Sand Media Group and Blackhawk Cybersecurity – 1.9.21
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #147 - /en/spartan-shop/
    Carrello: #4671 - /en/cart/
    Pagamento: #4672 - /en/checkout/
    Il mio account: #4673 - /en/my-account/
    Termini e condizioni: #11028 - /en/terms-of-use/
    
    ### Theme ###
    
    Name: DMCS
    Version: 1.2.1
    Author URL: https://sitesao.com/
    Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
    ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: Il tuo tema ha il file woocommerce.php
    non potrai sovrascrivere il template personalizzato woocommerce/archive-product.php poiché woocommerce.php ha priorità su archive-product.php. Questo serve a prevenire problemi di visualizzazione.
    
    Overrides: dmcs/woocommerce/cart/cart-shipping.php
    dmcs/woocommerce/cart/cart.php
    dmcs/woocommerce/cart/cross-sells.php
    dmcs/woocommerce/cart/shipping-calculator.php
    dmcs/woocommerce/checkout/form-billing.php
    dmcs/woocommerce/checkout/form-checkout.php
    dmcs/woocommerce/checkout/form-coupon.php
    dmcs/woocommerce/checkout/form-login.php
    dmcs/woocommerce/checkout/form-pay.php
    dmcs/woocommerce/checkout/form-shipping.php
    dmcs/woocommerce/checkout/payment-method.php
    dmcs/woocommerce/checkout/payment.php
    dmcs/woocommerce/checkout/thankyou.php
    dmcs/woocommerce/content-product.php
    dmcs/woocommerce/content-single-product.php
    dmcs/woocommerce/global/breadcrumb.php
    dmcs/woocommerce/global/form-login.php
    dmcs/woocommerce/loop/add-to-cart.php
    dmcs/woocommerce/loop/loop-end.php
    dmcs/woocommerce/loop/loop-start.php
    dmcs/woocommerce/loop/orderby.php
    dmcs/woocommerce/loop/pagination.php
    dmcs/woocommerce/loop/rating.php
    dmcs/woocommerce/myaccount/form-login.php
    dmcs/woocommerce/myaccount/navigation.php
    dmcs/woocommerce/single-product/add-to-cart/external.php
    dmcs/woocommerce/single-product/add-to-cart/grouped.php
    dmcs/woocommerce/single-product/add-to-cart/simple.php
    dmcs/woocommerce/single-product/add-to-cart/variable.php
    dmcs/woocommerce/single-product/product-image.php
    dmcs/woocommerce/single-product/product-thumbnails.php
    dmcs/woocommerce/single-product/related.php
    dmcs/woocommerce/single-product/short-description.php
    dmcs/woocommerce/single-product/tabs/tabs.php
    dmcs/woocommerce/single-product/up-sells.php
    dmcs/woocommerce/content-product_cat.php
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: IT
    WooCommerce currency supported: ?
    PayPal card processing available in country: ?
    Pay Later messaging available in country: –
    Webhook status: –
    Vault enabled: ?
    Logging enabled: ?
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    
    ### Action Scheduler ###
    
    Operazione annullata: 1
    Oldest: 2021-11-30 12:06:46 +0100
    Newest: 2021-11-30 12:06:46 +0100
    
    Completato: 5.542
    Oldest: 2021-12-23 17:49:50 +0100
    Newest: 2021-12-24 10:05:05 +0100
    
    In attesa: 2
    Oldest: 2021-12-24 10:20:57 +0100
    Newest: 2021-12-24 13:05:00 +0100
    
    ### WooCommerce Polylang Integration ###
    
    Language Locale: it_IT
    Polylang Language Locale: it_IT
    Polylang Available Languages: en_US Warning - missing WooCommerce translation file NOT found at /web/htdocs/www.spartanring.com/home/wp-content/languages/plugins/woocommerce-en_US.mo it_IT (WooCommerce translation file found OK at /web/htdocs/www.spartanring.com/home/wp-content/languages/plugins/woocommerce-it_IT.mo) fr_FR (WooCommerce translation file found OK at /web/htdocs/www.spartanring.com/home/wp-content/languages/plugins/woocommerce-fr_FR.mo)
    
    ### Status report information ###
    
    Generated at: 2021-12-24 10:21:38 +01:00
    
    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @spartanring,

    Thanks! That message can be disregarded as it only means that Reference Transactions are not enabled for your PayPal account. This is only relevant if you are selling subscription products.

    Does the checkout error also persist when you disable all other plugins except for WooCommerce and PayPal Payments? There’s a small chance that plugins like WP-SpamShield could interfere with the connection to PayPal.
    But to better judge the problem, could you please enable the PayPal Payments gateway for a moment so we could create a test order with the new integration? Thanks!

    Kind regards,
    Niklas

    Thread Starter spartanring

    (@spartanring)

    Done!
    Payments enabled
    At the moment, however, I cannot disable all the plugins, Once the test has been carried out I will have to disable payments. I await yours

    • This reply was modified 2 years, 11 months ago by spartanring.
    • This reply was modified 2 years, 11 months ago by spartanring.
    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @spartanring,

    Thanks!
    I haven’t seen this error before: https://drive.google.com/uc?export=view&id=187EdANVM7DYf2NL2rUuKuTkxvCAbum8G
    So I think it may be caused as a result of a conflict with a different plugin.
    The best way to find out would be to check whether or not the behavior persists when you disable all plugins except for WooCommerce and PayPal Payments.
    If it doesn’t throw the error in the minimum configuration, then re-enabling other plugins in small batches or one by one should help isolate the cause of the problem.
    Thanks!

    Kind regards,
    Niklas

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    @spartanring

    Disabling plugins is something that can usually be tested best on a staging site to not disrupt the live site availability. Not every problem can be reproduced in a staging site, but most often it can help diagnose eventual causes for problems.
    If your host doesn’t provide a staging site, we can recommend the plugin?WP STAGING – Backup Duplicator & Migration?to create a staging site with a few clicks.
    Before installing any third-party plugins though, we recommend creating a new backup beforehand if possible.
    Thanks!

    Kind regards,
    Niklas

    I am experiencing the same problem since few days. I can’t see any errors in logs. How to debug it?

    Same too

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @chrismask and @gwronkowski

    as Niklas described above, it would be best if you first make sure this is not being caused because of a conflict with another plugin.
    Once you have done that you would need to provide us with the system report and plugin logs, so we can take a closer look into your setup.

    If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Kind regards,
    Joost

    I have contacted this and you never answered

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @chrismask

    I checked the ticket you opened and see my college Niklas answered you initially on the 29th of December. Now I see that after you replied yesterday he also replied again.

    Is there anything else you are looking for on this? I would suggest continuing the investigation with Niklas, since he is very much qualified to help you further.

    Kind regards,
    Joost

    I got the same problem, reporting this not to all payments but only sometimes

    2022-02-17T08:52:31+00:00 DEBUG POST https://api.paypal.com/v1/billing-agreements/agreement-tokens
    Request Body: {"description":"Checking if reference transactions are enabled","payer":{"payment_method":"PAYPAL"},"plan":{"type":"MERCHANT_INITIATED_BILLING","merchant_preferences":{"return_url":"https:\/\/example.com\/return","cancel_url":"https:\/\/example.com\/cancel","skip_shipping_address":true}}}
    Response Debug ID: 4c6f6d65ad20e
    Response: Array
    (
        [code] => 403
        [message] => Forbidden
    )
    
    Response Body: {"name":"AUTHORIZATION_ERROR","debug_id":"4c6f6d65ad20e","message":"Authorization error","information_link":"https://developer.paypal.com/webapps/developer/docs/api/#AUTHORIZATION_ERROR","details":[{"name":"REFUSED_MARK_REF_TXN_NOT_ENABLED","message":"This merchant account is not permitted to create Merchant Initiated Billing Agreement"}]}
Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Something went wrong. Please try again or choose another payment source.’ is closed to new replies.