“Something went wrong. Please try again or choose another payment source.”

Hello @scrapheap

Thank you for reaching out to us, we are here to help. The error “” is a very generic one and could be caused by many situations. In order to make any type of educated guess or link this error to any known issue, we will need to review your system report and logs (if you have logging turned on, if you don’t, please do that now). You can copy the log files from here:

• WooCommerce > Status > Get system report > Copy for support
• WooCommerce > Status > Logs > select “woocommerce-paypal-payments…” in the dropdown and click on view.

If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)

Kind regards,
Joost

Thanks for the info, I’ll get some logs together and let you know…

Hello @scrapheap

Since this is a fairly generic error, it might be easiest to help you out via a private engagement. Also, the thread might not help much for the community since, since the error is so generic. Please reach out to our private support interface, so we can help you better.

I will mark this thread as resolved.

Kind regards,
Joost