Metform: Something went wrong error (Needs a better explanation)

Hi randem06,

Thanks for reaching out to us. I understand how frustrating it can be when the MetForm contact form doesn’t function as expected, and generic error messages don’t always provide the clarity needed to fix the issue. There could be several factors at play, so here are a few detailed troubleshooting steps that may help resolve the problem:

SMTP Configuration
One common issue is the SMTP configuration not being set up properly. You can use a plugin like WP Mail SMTP to ensure your SMTP settings are correct. After configuring, test by sending a sample email. If the email doesn’t send, you may need to adjust the SMTP settings.

Invalid Email in Notifications
Ensure that the email addresses entered in the Notification settings are valid. Invalid or misspelled email addresses can cause the form to fail when trying to send notifications.

Store Entries Option
Always keep the “Store Entries” option enabled in MetForm. This setting is essential for enabling notifications and confirmations to work properly. You can find it under the form’s settings—here’s a screenshot for reference.

Clearing Cache
If you’re using a caching plugin or service (e.g., Cloudflare), make sure to clear all website caches, including browser and server-side caches. Sometimes, cache issues can prevent forms from working correctly. Try disabling any caching or optimization plugins temporarily to see if the form works.

Recaptcha Configuration
Double-check your Recaptcha configuration, as an incorrect setup can prevent the form from submitting. You can find a guide on proper Recaptcha setup here.

If these steps don’t resolve the issue, it could be a conflict with another plugin. In that case, perform a conflict test by deactivating all other plugins except Elementor and MetForm, then reactivate them one by one to find the conflicting plugin.

Hope this helps!

Best regards,

Sorry, This is the same boiler plate answer that is cut and pasted everywhere… It does not address the issue when the problem (as stated in my op) was not one of these issues. If the best that can be done is boiler plate issues, I will find another plugin to use where the error messages are presented better so that the issue can be solved… Even if it is a conflict, the error messages are useless to find the cause…

Hi randem06,

Thank you for sharing your concerns. I understand your frustration, and I apologize if the previous response seemed generic. The issues you mentioned are often due to factors like SMTP configuration or invalid email addresses in the notification settings, which is why we suggest those steps.

In our environment, MetForm is working perfectly. (video). To assist you better, please share the link to your form. I’ll review it and provide further instructions to help resolve the issue.

Thanks for your cooperation.

Best regards,

Dear @randem06 ,

I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,
Reju