Something Went Wrong

  • Resolved ktaylor310

    (@ktaylor310)


    7 months, 3 weeks ago

    The non-profit I am working with has an important open funding grant process available through today and we expect more traffic. On two separate occasions, agencies have gone through the application process and received the very unhelpful error “something went wrong”. Both agencies saved the form and received links to their draft. The information was there the first time they checked the draft, but when they visited the link a second time the application was blank.

    • This topic was modified 7 months, 3 weeks ago by ktaylor310.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hello @ktaylor310,

    I hope you’re doing good today!

    This is a generic error, which could be happening for a number of reasons.

    As your form contains multiple file upload fields, please make sure that upload_max_filesize, post_max_size, and max_execution_time values are set high enough in PHP options:
    https://wpmudev.com/blog/increase-memory-limit/

    In order to get a more detailed message in the error log, please also temporarily enable debug mode in wp-config.php file, as explained here:
    https://wpmudev.com/blog/debugging-wordpress-how-to-use-wp_debug/

    After that’s been done, whenever a visitor encounters a similar error, please check debug.log file, which should be generated inside /wp-content/ directory. You can download this file, open it in a text editor, and see if there’s any recent entry mentioning Forminator, or any error message, such as “Fatal error”.

    Hope this helps. If the issue persists, please let us know, and include the error message from debug.log file.

    Best Regards,
    Dmytro

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @ktaylor310 ,

    We haven’t heard back from you for several days now. In this case, I will close this topic. But feel free to reopen it if needed.

    kind regards,
    Kasia

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Something Went Wrong’ is closed to new replies.