SOMETHING WENT WRONG

  • Resolved Elias

    (@eliaslange)


    3 years, 1 month ago

    Oops… Seems there was an issue during the backup process.
    Please try again. If the issue persists, please contact our support team.

    Any idea what to do?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @eliaslange ,

    Thanks for reaching out.

    Could you please, send us the backup log file, so we can analyze the issue?

    You can download the mentioned log file following the article below.

    How to Download the Backup Log File
    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    In case you don’t have access to your dashboard, you can download it using an FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

    Looking ahead to hearing from you soon.

    Best,
    BackupGuard Team

Viewing 1 replies (of 1 total)
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