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Hi,

Please enter Instagram feed > settings and make sure that you are authenticated.

If you are creating a hashtag feed, please make sure to logion to your Facebook account from Instagram feed > settings section to authenticate and then please do that as I show in my screencast, exactly the same steps https://www.loom.com/share/6164c1351df24c4db9eb6a9a04a27a96

If you are creating a username feed, please do that as I show in this screencast https://www.loom.com/share/0f2899e85fdf4998b39783d9eb0c474d

If that won’t work for you, please send me a similar screencast so I could understand what you are doing wrong.