“Something is wrong”

  • Resolved coraliegrelier

    (@coraliegrelier)


    7 years ago

    Hi,

    I have a problem when I use this plugin.

    Here is the message I get:

    “Something is wrong. Response takes too long or there is JS error. Press Ctrl+Shift+J or Cmd+Shift+J on a Mac to see error in console or ask for free support.
    Instagram token is invalid or expired. Please reset token and sign-in again to get new one.
    Admin warning: there is one or more private user in this feed(). Their media won’t be displayed.”

    I have no error in console, and it doesn’t work more when I reset token.

    Thanks for your help!

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    Would you please mention your website URL? We’d like to have a closer look at the issue.

    Thank you!

    Thread Starter coraliegrelier

    (@coraliegrelier)

    Hi,

    My website is not available yet (exactly because of this…): blackaddictiontattoo.com

    Do you want me to create you an account?

    I do not think the problem is from the website, maybe it is about the instagram account, which is this one: https://www.instagram.com/blackaddictiontattoo/
    I only have this message, nothing in my console.

    Hi,

    We want to apologize for the inconvenience you have faced. Instagram just changed their algorithm and added many new features. This is the reason you have this issue.

    Our team is currently working on an update which will be pushed within a few hours. The update will fix the issue you have.

    You will get a notification once the update is pushed, just install it.

    I want to thank you for your patience and understanding.

    Thread Starter coraliegrelier

    (@coraliegrelier)

    Hi,

    Thank you for your answer!

    I did the update but I still have the same message :/

    Hi,

    Instagram has shut down its API partially without any warning. Unfortunately, now it only allows bringing media from the Instagram account of the user, which is authenticated in Instagram Feed WD plugin. It is not possible to fetch feeds from other public accounts.

    As our plugin does not have control over Instagram API, we just have updated Instagram Feed WD to reflect the changes in Instagram API. However, we will try to implement an alternative solution in the future, which will let you authenticate multiple users and create their feeds.

    Again, we are sorry about this.

Viewing 5 replies - 1 through 5 (of 5 total)
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