some woocommerce questions: language mixture, delete block, error links

Hi @mutspitz

the welcome line is bilingual – I’ve already changed the language in WP and re-enabled it, used loco-translate, but without effect (see screenshot)

To make sure we are on the same page, did you update the new language pack after changing the language? WordPress generally shows this option in Dashboard > Updates.

Additionally, head over to WooCommerce → Status → Tools, and do the following:

• WooCommerce transients – Clear
• Expired transients – Clear
• Clear template cache – Clear
• Capabilities – Reset Capabilities
• Clear customer sessions -Clear
• Product lookup tables – Regenerate
• Regenerate the product attributes lookup table – Regenerate

Next, please clear your browser and server cache and then check again.

my second problem is that I can’t find the setting where I can remove the “Vielleicht gef?llt dir auch” block – I don’t want it there.

If you’ve selected products in the upsells, then all those will be shown as related products on the single product. If you didn’t set this option, then it is not available. It might be a feature of your theme, so check your theme’s settings or contact the theme developer.

furthermore, all links from the menu just seem to point to the dashboard itself.

Which menu? For better assistance, can you provide a video showing the issue on your end? For video, you may use https://loom.com or https://www.awesomescreenshot.com/. Please follow the instructions on that page and then paste the URL into this thread.

I hope this helps! If you have any other questions, feel free to ask.

Hi @shameemreza,

thank yor very much for your rapid reply.

Ad 1. I did everything as in your description. It didn’t change anything. Any other possibility?

Ad 2. Thank you. I will contact the support of the theme.

Ad 3. I cannot make a screen recording because after doing the steps in number 1 I cannot even log in to see the dashboard in frontend.

Do you have any other suggestion for number 1 and also for number 3, so I could send a screen recording for checking the issue with the menu?

Thank you!

Hi @mutspitz

I did everything as in your description. It didn’t change anything. Any other possibility?

For better assistance, can you provide screenshots showing the issue on your end? For screenshots, I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.

I cannot make a screen recording because after doing the steps in number 1 I cannot even log in to see the dashboard in frontend.

It’s concerning that you cannot log in after performing the steps for the first issue. If you’re locked out of your site, you might need to try one of these methods to regain access:

• Use your hosting provider’s file manager or FTP to rename the plugins folder to something like “plugins_old”. This will deactivate all plugins and might allow you to log in.
• If you have access to your database via phpMyAdmin, you can reset your password from there.

Once you’re able to log in, please try to record the issue with the menu as previously suggested. This will help us better understand and resolve the issue.

Thank you for your cooperation and understanding. We’re looking forward to helping you resolve these issues.

Thank you very much.

1. Screenshot: https://snipboard.io/hGJ4PH.jpg
   Here you see:
   a) The language mixture (Hi admin, today is a great day to check Fügen….
   b) The recommendations at the bottom of the page, which I am not able to eliminate – although I made the changes according to the suggestions of the theme developers.
2. Video: https://www.awesomescreenshot.com/video/30200243?key=f4ccae1e3600d6706f76a5bb86249625
   Here you see that clicking on the different navigation items in the menu doesn’t change anything…

Thank you!

Hi @mutspitz

Video: https://www.awesomescreenshot.com/video/30200243?key=f4ccae1e3600d6706f76a5bb86249625
Here you see that clicking on the different navigation items in the menu doesn’t change anything…

This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

• Temporarily switch your theme to Storefront or Twenty Twenty-Four
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

The language mixture (Hi admin, today is a great day to check Fügen….

It doesn’t appear that this text is added by default. Rather, it seems as though it’s coming from your theme or a plugin. Normally, WooCommerce shows “From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.”

I recommend following the steps I previously mentioned in the conflict test to identify the source of this text.

I hope this helps! Please let us know how it goes or if you need further assistance.

Hi @shameemreza

I did as you recommended:

1. The text in dashoboard appeared normal without doing anything… I don’t know how this is possible. But it appears in English although the language of my site is in German?
2. Doing theses steps I found out that the Elementor Builder Plugin is the problem. When I deactivate it, the Dashboard shows the different subsites… How can I solve this issues? I cannot leave Elementor deactivated, as I used it to build different structures of the website.

Thank you!

Hi @mutspitz

Thank you for sharing further updates about your issues. I’m glad to hear that the dashboard text issue seems to have resolved itself, though it’s odd that it’s appearing in English instead of German.

How can I solve this issues? I cannot leave Elementor deactivated, as I used it to build different structures of the website.

This is a known issue with some themes and plugins. To troubleshoot this, remove everything from your “My Account” page and insert the [woocommerce_my_account] shortcode. Once you’ve done that, activate Elementor and check if everything’s running smoothly.

After activating Elementor, follow the steps I shared in my initial reply to clear WooCommerce transients. Also, clear the Elementor cache in Elementor > Tools > General > Regenerate Files & Data.

If this does not make a difference, you can add your translation for all the missing translations using the Loco translation plugin.

I hope this helps! Please let us know how it goes or if you need further assistance.

Thank you. The problem solved by disabling the Element Caching feature of the Elementor plugin.
And for the translation I will try the Loco translation plugin. Thank you very much for your help.

Hello @mutspitz,

Glad to know that we were able to help. Should you have further inquiries, kindly?create a new topic here.

Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review here? It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a long way.

Thanks!