Some videos show up as unavailable

  • Resolved ecomsolutions

    (@ecomsolutions)


    1 year, 9 months ago

    Hi,

    We’ve run into a problem with the Facebook feed – some videos show up as unavailable after trying to play them, with a message “This video can’t be embedded because it may contain content owned by someone else”.

    The posts in which these videos appear were not shared from someone else, every one was uploaded by the owner of the Facebook page. Right now out of the last 4 posts with videos only 1 can be played in the feed on the website.

    Thank you in advance for your response.

Viewing 1 replies (of 1 total)
  • Plugin Support slickchris

    (@slickchris)

    Hi @ecomsolutions,

    Thanks for contacting us. In an effort to help us debug, we will need some more info.

    In your WordPress dashboard, go to FT Social > Feeds then click on the feed that you are having the issue with.

    Then, click the blue support beacon at the bottom right, click “Ask” (on the top right) and fill out the rest of the support ticket. This procedure will send us any/all of the feed info for us to be able to help debug your issue.

    Cheers,
    The SlickRemix Team

Viewing 1 replies (of 1 total)
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