Some users reports 403 errors

  • Resolved torbent

    (@torbentschechnegmailcom)


    8 years, 3 months ago

    Hello,
    some of my customers report that they get a 403 forbidden error when they try to download the pdf file they bought.

    I switched from the forced method to the redirect method, but still some are reporting that they get a 403 error.

    I am struggling here, because for most of the customers it works fine – others get the 403 errors. Is this a known issue? How can I solve it – to me it sounds like this may be a browser issue?

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

  • Could you post a copy of your system info file from Downloads > Tools > System info for me?

    Thread Starter torbent

    (@torbentschechnegmailcom)

    I removed the domain info, hope this is okay:

    ### Begin System Info ###

-- Site Info

Multisite:                No

-- Hosting Provider

-- User Browser

Platform:                 Apple 
Browser Name:             Chrome  
Browser Version:          54.0.2840.98 
User Agent String:        Mozilla/5.0 (Macintosh; Intel Ma 
			  c OS X 10_12_1) AppleWebKit/537.
                          36 (KHTML, like Gecko) Chrome/54
                          .0.2840.98 Safari/537.36
                          
-- WordPress Configuration

Version:                  4.5.4
Language:                 de_DE
Permalink Structure:      /%year%/%monthnum%/%postname%/
Active Theme:             Version 3 Theme 
Show On Front:            posts
ABSPATH:                  /var/www/web393/html/wordpress/
Remote Post:              wp_remote_post() works
Table Prefix:             Length: 3   Status: Acceptable
WP_DEBUG:                 Disabled
Memory Limit:             40M
Registered Post Stati:    publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, abandoned, active, inactive

-- EDD Configuration

Version:                  2.6.13
Upgraded From:            None
Test Mode:                Disabled
AJAX:                     Enabled
Guest Checkout:           Enabled
Symlinks:                 Disabled
Download Method:          Redirect
Currency Code:            EUR
Currency Position:        after
Decimal Separator:        .
Thousands Separator:      ,
Upgrades Completed:       upgrade_payment_taxes,upgrade_customer_payments_association,upgrade_user_api_keys,remove_refunded_sale_logs

-- EDD Page Configuration

Checkout:                 Valid
Checkout Page:            https://domain.de/checkout/
Success Page:             https://domain.de/checkout/purchase-confirmation/
Failure Page:             https://domain.de/checkout/transaction-failed/
Downloads Slug:           /downloads

-- EDD Gateway Configuration

Enabled Gateways:         PayPal Standard
Default Gateway:          PayPal Standard

-- EDD Tax Configuration

Taxes:                    Disabled
Tax Rate:                 7.0001
Display On Checkout:      Displayed
Prices Include Tax:       No
Country / State Rates:    
                          Country: DE, State: , Rate: 7.0001

-- WordPress Active Plugins

All In One SEO Pack: 2.3.11
Antispam Bee: 2.6.9
BackupBuddy: 6.0.1.4
Custom Like Box: 1.0.4
Easy Digital Downloads: 2.6.13
Easy Pinterest: 1.2.9
Exploit Scanner: 1.5
Force Regenerate Thumbnails: 2.0.6
Frizzly: 0.34
Google Analytics by MonsterInsights: 5.5.4
Google XML Sitemaps: 4.0.8
Greg's Threaded Comment Numbering: 1.5.8
Icon Banner Widget: 1.1
MailChimp for WordPress: 4.0.7 (needs update - 4.0.9)
WP Retina 2x: 4.6.0

-- WordPress Inactive Plugins

-- Webserver Configuration

PHP Version:              5.4.45-0+deb7u3
MySQL Version:            5.5.49
Webserver Info:           Apache

-- PHP Configuration

Safe Mode:                Disabled
Memory Limit:             256M
Upload Max Size:          64M
Post Max Size:            96M
Upload Max Filesize:      64M
Time Limit:               120
Max Input Vars:           6144
Display Errors:           N/A
PHP Arg Separator:        &

-- PHP Extensions

cURL:                     Supported
fsockopen:                Supported
SOAP Client:              Installed
Suhosin:                  Not Installed

-- Session Configuration

EDD Use Sessions:         Enabled
Session:                  Enabled
Session Name:             PHPSESSID
Cookie Path:              /
Save Path:                /var/www/web393/tmp
Use Cookies:              On
Use Only Cookies:         On

### End System Info ###
    Thread Starter torbent

    (@torbentschechnegmailcom)

    Hey Pippin,
    do you have any news about this? Thanks!

    Where are the files stored on your server? Are they in wp-content/uploads/edd/?

    Thread Starter torbent

    (@torbentschechnegmailcom)

    The PDF is located in: wp-content/uploads/edd/2016/12/

    Apologies for the delay here!

    Is this problem still occurring?

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Some users reports 403 errors’ is closed to new replies.