Some Users Getting a GRAY Screen

The PDF viewer is working for many of my users but some users are seeing a “gray screen” instead of the PDF file. I’ve asked them to update their browser. Some say that they have and are still getting the gray screen.

Is there something else that I can recommend. My biggest problem is that this a PUBLIC site and people will not come back if they receive a gray screen the first time around. They won’t report it either. So telling people to update their browsers isn’t helpful.

I do have the MJS MIME Type installed on my domain.

I look forward to your assistance.

Thank you

• This topic was modified 3 months, 2 weeks ago by Known Universe.

The page I need help with: [log in to see the link]