Some thoughts

  • Hi. I am sharing some thoughts on how the plugin could be improved even further as I promised earlier.
    1) backorder time should be in min/max format (two input values) – that would give more precise estimate as often backorder time can vary significantly from order to order (in my case it’s from 1 to 4 weeks, big difference)
    2) there should be separate value for handling time (also in min/max format) set globally (not per shipping method or product). Now I just include handling time into shipping time, but separating this two values would give more freedom for providing customer with accurate information, e.g. showing them expected shipping date. Not all shops ship orders same day or on particular weekdays (currently we can select shipping days which is related to the topic but doesn’t cover all use cases and works only in date estimate mode). Although to implement it properly there should be some general business days rules e.g. we do process orders on weekdays excluding holidays or something like this.
    3) it would be nice to have more shortcodes for email and notifications like already existing {ship_est}. E.g. {backorder_est} (in days), {shipping_date}, {shipping_est} (only delivery time as opposed to {ship_est} representing total time) and {handling_est} (in days). Also it would make sense to have additional shortcodes for {ship_est} and {shipping_est} showing value as days or date no matter what was selected in shipping method (E.g. I use date estimate on checkout page to fulfill Google reviews requirements but prefer to show estimate in days in emails).
    4) buyers are often confused by longer than expected waiting time for backordered products because they don’t read information on product page and in the cart. So in my opinion backorder notice on checkout page was a good idea (although it can be easily implemented via simple code snippet)
    5) for the same reason as previous one separate email text for orders containing backordered products is welcome.
    6) it makes sence to also have an option to add some information to “Customer invoice / Order details” and “Completed order” emails

    P.S. your plugin is really great already as is, so I just want to give some feedback from real user, I hope other users will share their opinions

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author rerm

    (@rermis)

    Hi @titsmaker,

    Thank you for these recommendations. It’s rare to get such detailed feedback, so I consider this valuable. I can assure you that the plugin is headed in the direction to address some of these features.

    The plugin has been an active project for almost 2 years and it’s taken a lot of work to this point. I am the only developer on this project, so most features are slow to release. That said, I’ll try to prioritize some of these based on yours and others feedback and try to work on the most useful (by popularity).

    Thank you!

    Thread Starter titsmaker

    (@titsmaker)

    Oh, I absolutely understand how many time you spent developing this plugin, so I want to state again that it’s already great and really feature-rich for a free plugin and express deep respect for your work.

    Thread Starter titsmaker

    (@titsmaker)

    After some further testing of user experience I have a quick follow-up. If delivery estimate is shown in days then it’s not clear if it includes backorder time or not. So it would be nice to reflect that fact by adding some addendum to days count (e.g. “delivery estimate: 14-20 days (including backorder time)“) in case there are backordered items. It would make sense to show it conditionally as showing this information for orders without backordered products can add confusion as well.

Viewing 3 replies - 1 through 3 (of 3 total)
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