Some signups not syncing – Invalid Date

  • Resolved liebgott

    (@liebgott)


    2 years, 11 months ago

    Hi,

    Having an issue with some users purchasing on WooCommerce and not syncing properly with the plugin.

    On MailChimp, it contains all the information on the customer and their purchase, but if you search their name, the signup date says “invalid date”. As well, they don’t get the mailchimp auto email that should be triggered with a new signup.

    Looking through the logs, it looks like the customers start as transaction with an abandoned cart and then it updates to subscribed when they make a purchase. However, not all customers get the following code when they make their purchase 

    NOTICE member.sync :: Updated Member [email protected] :: Array
(
    [previous_status] => transactional
    [status] => 1
    [merge_fields] => Array
        (
            [FNAME] => Customer FNAME
            [LNAME] => Customer LNAME
        )

)

    The customers that get that update array sync perfectly in MailChimp. Any ones missing that array do not.

    Disconnect and then reconnected the plugin a few weeks ago to troubleshoot this error and it ended up resyncing and sending out welcome emails to about 200 customers that had this issue.

    Any insight would be appreciated. All plugins, WP, etc. are updated to current. Running PHP 7.4

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support khungate

    (@khungate)

    @liebgott, thanks for reaching out. Can you do us a favor as a quick first step to resolve? Can you create a fresh new Audience in Mailchimp and resync the store? My hope is that fixes the “invalid date” which is a known issue; from some notes I’ve found a new Audience may be all we need to do here.

    In regards to the code you’re seeing, we may need to look at that separately one on one in another ticket to dial in specifics.

    Plugin Support khungate

    (@khungate)

    Hi @liebgott, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)
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