Some Recovered Orders are not actually recovered

  • Resolved TechPik

    (@techpik)


    8 months, 3 weeks ago

    I have noticed that some Recovered Orders are not actually recovered, some are still marked as Cancelled or Failed.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Aamir

    (@aamiribsf)

    Hello @techpik,

    Greetings for the day!

    It seems you are seeing some orders as recovered however the order status in Woocommere is Cancelled or failed for those orders, if I’m getting it right.

    Please check the plugin settings and make sure that the Cancelled and Failed order status is not excluded from email sending.

    See this reference screenshot: https://bsf.d.pr/i/xMBSvg

    I hope this helps.

    Best Regards,

    Plugin Support Aamir

    (@aamiribsf)

    Hello @techpik,

    It’s been a while since we haven’t heard from you so we are marking this thread as resolved.

    If you faced any other issues while using our product, feel free to start a new thread.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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