Some recipients not recieving mail from piped recipient dropdown

  • Resolved nige mcilwaine

    (@nige-mcilwaine)


    3 years, 2 months ago

    Hi,

    This is not neccessarily an issue with Contact Form 7 more searching for possible reasons for the issue.

    Basically, I have set up a form that has a piped recipient drop down to choose who the form is sent to. I have added my email and name to the dropdown for testing purposes and it delivers fine to my address but if you choose any of the other addresses it doesn’t deliver.

    All the recipient addresses that aren’t receiving submissions are at the same domain address @denbighshireleisure.co.uk, could this be connected to the reason? Could denbighshireleisure.co.uk be blocking the forms for some reason.

    I have also read about DKIM Spam Protection which isn’t activated on our Plesk Server, could this be part of the issue? Also in Mail Settings in Plesk the SSL/TLS certificate for webmail Dropdown is set to Not Selected whereas it could have denbighshireleisure.co.uk (import) selected?

    Any ideas for me to investigate would be greatly appreciated.

    thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    Do you get any response message after you submit the form?

    Thread Starter nige mcilwaine

    (@nige-mcilwaine)

    Hi Takayuki,

    Yes, as I say, the form works to my personal email address, which is also using the pipe method just wont deliver to @denbighshireleisure.co.uk addresses from either the pipe method or just in ‘cc’ and ‘to’ fields. The @denbighshireleisure.co.uk are hosted in a different location to the website itself so I have asked the email hosts to create the WordPress@ email addesses that is used in the ‘From’ field and deactivsted emails on the website webservers plesk control panel to see if that works…

    thanks for your support…

    Thread Starter nige mcilwaine

    (@nige-mcilwaine)

    Hi Takayuki,

    Juist so you know this is now working so thank you. Im trying to find out whether it was the inclusion of the wordpress@ email on the mail server and the deactivating of the emails on the plesk webserver that sorted it. I was next going to suggest the info below being useful which I got from your site.

    To protect your mail from this risk, you can utilize email authentication methods including SPF and DKIM, which are supported by most major mail service providers. For detailed instruction about how to set up authentication methods, consult your provider’s support.

    Thanks again for your help.

    cheers

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Some recipients not recieving mail from piped recipient dropdown’ is closed to new replies.