• Resolved Prolet

    (@prolet)


    Hi,

    I have two questions, please.

    Why the scan gives critical result about files which are not part of the website anymore?

    How a website can be blacklisted on one browser, but no on other one and how to solve this problem?

    Thank you for your help!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, @prolet.

    We need more details about the issue.

    1. What version of the Security plugin by CleanTalk are you using?
    2. Version of your WordPress.
    3. Regarding your personal lists it’s a service question. Please, create a private ticket:
    https://cleantalk.org/my/support/open

    This forum is for plugin questions only.

    Hello @

    Thank you ofor your questions!

    What do you mean by “not part of the website anymore”? Are they deleted? Moved?
    If they are in worpdress’s root directory or subdirectory they will be scanned. No matter if they are part of the website or not.

    It can not. The entries blocked and passed were from different IP (this is important) addresses and from different browsers (this is not important).

    Thread Starter Prolet

    (@prolet)

    Thank you for your answers!

    About the files.

    They are from Advanced Ads plugin, which I deleted. Yes, I have to check if they are still in the root of the website. Thank you for the hint.

    About the blocking.

    When I try to access the website via Google Chrome, I have a message from Security by Clean Talk – Security FireWall is activated for your IP 81.48.107.69
    Blocked by DoS prevention system.
    If I use Firefox, no problems. Both browsers are on the same computer. I just checked with the Explorer and no problems too.

    I am with Anti-Spam by CleanTalk Version 5.124.1 and Security by CleanTalk Version 2.35 and the latest WP.

    Plugin Support SergeM

    (@serge00)

    Thank you for your feedback.

    We will test the plugin in 1-2 business days.

    Please wait, you will be informed of the results right away.

    Thread Starter Prolet

    (@prolet)

    Thank you ??

    Plugin Author alexandergull

    (@alexandergull)

    No problem.

    All the best,

Viewing 6 replies - 1 through 6 (of 6 total)
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