Some products not sync

  • Resolved tasosg

    (@tasosg)


    3 years, 5 months ago

    Greetings,

    I am facing a issue with the plug in. After the proper instalation following the documentation, i can only see 33 of 88 products. After the implementation of recommendation posted here nothing changed.

    The problem seems to be with the variable products not having Variant IDs even if stock quontity isnt zero, making them invisible to commerce manager catalog
    https://snipboard.io/SQJXzZ.jpg.

    I am posting the status report.
    https://pastebin.com/briypcUR
    Also the logs.
    https://pastebin.com/i8b1018C

    Best regards
    Tasosg

    • This topic was modified 3 years, 5 months ago by tasosg.
    • This topic was modified 3 years, 5 months ago by tasosg.
    • This topic was modified 3 years, 5 months ago by tasosg.
    • This topic was modified 3 years, 5 months ago by tasosg.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • hi @tasosg

    Thanks for sharing the finer details of your site including the system status report and the logs. I am unable to see any specific failures in your log.

    For the product screenshot you shared, or for that matter, any variable product that is not currently syncing on Facebook,

    can you browse to the Product Data tab, further click Variations

    Expand any variation that is not visible on your feed, scroll down within the settings and send me a screenshot of what you have within there. It should look similar to this

    Thread Starter tasosg

    (@tasosg)

    Hello @nagpai

    Thanks for the quick response. Here you can see the screenshot. Nothing different from your pic. https://snipboard.io/3csAzi.jpg

    con

    (@conschneider)

    Engineer

    Howdy,

    Thanks for the quick response. Here you can see the screenshot. Nothing different from your pic. https://snipboard.io/3csAzi.jpg

    Yes, that looks correct. It should work.
    Let’s try and clear the present data to see if the following sync works. Could you clear the metadata here and remove the product: https://d.pr/i/RhuXNg

    Afterwards trigger the sync again: https://d.pr/i/5PU16Z

    Does that change anything?

    Kind regards,

    Thread Starter tasosg

    (@tasosg)

    Hello @conschneider ,

    Steps taken:
    1st Reset Facebook Meta
    https://snipboard.io/bxktvl.jpg
    Results
    https://snipboard.io/zHCTfV.jpg

    2nd Sync Products
    https://snipboard.io/hwp1ju.jpg

    After the forced sync, product doesnt have any ID
    https://snipboard.io/GSJ6rp.jpg

    Thanks in advance

    Hi @tasosg
    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter tasosg

    (@tasosg)

    Greetings,

    I have great news. I found the solution to my problem.

    Some product descriptions were written in UPRERCASE only, so Facebook didn’t accept them.

    After writting the description with some lowercase characters and reset Facebook metadata I was able to see Variant IDs.

    • This reply was modified 3 years, 5 months ago by tasosg.

    Hi @tasosg

    I have great news. I found the solution to my problem.

    Some product descriptions were written in UPRERCASE only, so Facebook didn’t accept them.

    After writting the description with some lowercase characters and reset Facebook metadata I was able to see Variant IDs.

    I’m really happy to see you found a solution for the problem you were experiencing and appreciate you sharing what that solution was, this is helpful!

    For now I’ll go ahead and mark this thread as resolved but please let us know if you have any additional questions or concerns.

Viewing 7 replies - 1 through 7 (of 7 total)
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