some products linked to wrong products in Zettle

  • Resolved nickstulane

    (@nickstulane)


    2 years, 3 months ago

    Few have found a product on the site that links to the wrong product on Zettle

    an example URL is attached and the title is ”’Festive P028447 12cm metallic gold acrylic snowflake”’

    in the backend, if I click the button ‘View Product at PayPal Zettle’ it takes me to Zettle but the wrong product of ‘Festive P028456 15cm 2 assorted metallic rose gold acrylic fairies’

    Any ideas on how to fix it as I can’t see a way to re-sync it
    We are also concerned that other products we don’t know about are linked incorrectly.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @nickstulane

    thank you for reaching out to us, we are here to help.
    The issue you describe I have not encountered before and it is hard to think of a good reason how this could occur. The only option I can think of is that the Zettle database was adjusted, but this is not very easy to do.

    The only way to make sure all products are correctly synchronized again is to delete the Zettle library and restart the onboarding process. You would do this by “disconnecting” the account from the plugin settings page (WooCommerce > Settings > PayPal Zettle POS) and connect your account for a new synchronization. All products will have a new UUID generated and this functions as the identification between the WooCommerce and Zettle products. It serves as the link/main key.

    Please let me know if this answers your question and if this fixes the problem you are facing.

    Kind regards,
    Joost

    Thread Starter nickstulane

    (@nickstulane)

    we found a quick fix……

    we went to ‘Exclude from Sync?’ and ticked it and updated the product and then unticked it and updated the product and it fixed the issue. hopefully, there are only a few that are wrong in which case the above quick solution.

    it would be good if you had a re-sync button in the admin area as the client doesn’t want to delete everything from Zettle and re-sync from scratch.

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @nickstulane

    yes, bulk features are in high demand and on top of our list for development.
    The action you said indeed could fix this issue indeed. If you want to do this activity in bulk, you can use the edit function and more the products to “Draft” and then “Published” to get the same result. This activity you can do via the bulk option on the product overview page.
    However, you asked me how to make sure no products are shuffled around…, and this activity does not really do this for you. Maybe if you move all your products to “draft” and back to “published” you can do this.

    However, I would be able to confirm this when I run into the same issue (which I haven’t). In any case: good to hear you got this one corrected for now. Let me know if you run into more issues, so we can try to help you.

    I will mark this thread as resolved, but don’t hesitate to open a new thread if needed.
    Kind regards,
    Joost

Viewing 3 replies - 1 through 3 (of 3 total)
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