Some Problems

  • Hi,
    i have some Problems with this nice Plugin:

    Example:
    A customer orders 1 product and pay 100% from Gift Card
    -> All is fine
    -> Refunds to Gift Cards also working fine

    Example:
    A customer orders 2 product and pay 100% from Gift Card
    -> Problems with refunds
    -> If i only refund 1 product the Gift Card Value is not updated. I have to do it manual. When i later also refund the 2. product your plugin see the 100% refund and update the Gift Cart -> but with the Value for 2 Products. This is a big Problem because i have to edit every Gift Card manual.

    Example:
    A customer orders 1 product and pay by Gift Card and also with Paypal
    -> Order is fine
    -> Refund only Problems. The only nice solution at the moment is to refund manual (also Paypal). In this case there are much functions to optimize.

    I tested with free Version and also with pro -> but in this Thread its for free Version.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter tkwpweb

    (@tkwpweb)

    Next:
    If i want to use a Gift Card Code and use a Woocommerce input field -> thats the total worst case in backend. So at the moment we have 2 Input fields in our shop… very unprofessional.

    Plugin Author YITHEMES

    (@yithemes)

    Hello there,
    hope you are doing well! ??

    Unfortunately, at the moment the gift cards used in a partially refunded order should be updated manually, as we don’t know if the gift card amount covered the refunded amount or not. The Premium version has the same behavior, but we have planned to implement a refund feature using the gift cards, and this will help to fix this issue too.

    About the input fields, you can hide the default Gift Card fields by adding the next CSS rule in your theme, and only use the default WooCommerce coupons fields for both, coupons and gift cards.

    .ywgc_have_code{
  display: none;
}

    If you have any doubt let us know and we will be happy to help you.

    Have a nice day!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Some Problems’ is closed to new replies.