Some print jobs fail (repeately)

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  • Plugin Author bizswoop

    (@bizswoop)

    We’d be happy to help support troubleshooting this issue further for you.

    For us to troubleshoot the failures, we’d need the following logs from you.

    – BizPrint Cloud App log, Click BizSwoop Logo running on the desktop taskbar. Select Get Logs
    – Print Manager Plugin Logs, WooCommerce > Print Settings > Logs tab. Plugin Log
    – Print Manager Print Logs, WooCommerce > Print Settings > Logs tab. Print Log

    Please submit these logs directly to our support channel at https://www.bizswoop.com/support/, for privacy of your information, please don’t post the logs on the public forum post. We will follow-up directly with you on the ticket created in our support channel.

    Thread Starter Ferry

    (@fkemps)

    Dear Bizswoop,

    From BizPrint Cloud App log it became clear that outdated cashier software was the root cause. It incorrectly marked the website certificate as invalid. (RootCA list is not updating and thus doesn’t trust the server certificate RootCA).

    [2021-10-08 19:04:26.326] [error] failed print 532030 {“errno”:-201,”code”:”ERR_CERT_DATE_INVALID”,”url”:”https://www.

    You can close this request.
    Thank you,

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