Some Plugins Continue To Update

Hi @keithgoldner

If the “Redirection for Contact Form 7” always continues to update, is there a log entry for “Redirection for Contact Form 7” that you can find on the EUM Logs page?

Thanks
Anthon

@anthoniusalfred No, there have been no new update logs in EUM since I installed EUM and stopped allowing updates

• This reply was modified 1 year, 3 months ago by keithgoldner.

Hi @keithgoldner

Is your website hosted in a managed WordPress hosting?, also, could you send us your site information, which will help us to investigate the issue further?. To fetch the site information you can go to wp-admin/site-health.php?tab=debug, click the Copy site info to clipboard button and paste it here.

Thanks
Anthon

@anthoniusalfred I’m not sure exactly what you mean by managed WordPress hosting. Hosting is through GoDaddy which has WP hosting.

I don’t see the site-health page as an option (both via FTP and URL)

Hi @keithgoldner

The Site Health menu can be found under the Tools menu on the left sidebar of your WordPress dashboard

Managed WordPress hosting is like shared hosting but with management included. This means the host’s support team will take care of the core WordPress updates. Some companies even go the extra mile by updating your themes and plugins.

Thanks
Anthon

@anthoniusalfred no it is not managed by an additional party, just me. I do not see site health in that menu, it just shows:

Available Tools
Import
Export
Export Personal Data
Erase Personal Data

• This reply was modified 1 year, 3 months ago by keithgoldner.

Hi @keithgoldner

Apologies for the delay.

I’m not sure why the Site Health menu doesn’t appear on your WordPress site, it seems to me that something might have gone wrong with your WordPress install, would it be possible for you to re-install your WordPress?

To re-install, under the Dashboard menu, there’s a Updates menu that when clicked will show all available updates for your WordPress site including the core. You will see a button where you can click to re-install your WordPress.

Thanks
Anthon

Hey @anthoniusalfred the whole point of wanting to prevent automatic updates with EUM is that these automatic updates keep creating breaking changes in the website. I don’t want to re-install wordpress as I have custom functions in there as well.

Hi @keithgoldner

The Site Health diagnostic tool is very helpful in diagnosing problems related to the update components of your WordPress site. If you have that tool in your WordPress site, you can look at the status section to see what it says about your plugin and theme auto-updates or the background updates. Also, some plugins may have their own update event that performs a *manual* update through a cron and it doesn’t use the WP auto-updates API.

Thanks
Anthon

I use EUM on a live site and its staging site, on GoDaddy Managed WordPress. The plugin worked well for years on both sites without an issue. Recently the plugins on the live site auto-updated and those on the staging site did not. I asked GoDaddy Support if they disabled EUM on the live site and they claim they did not. I deactivated EUM on the live site and disabled auto-updates via WP. So far no auto-updates on live site. EUM still active on staging site and working properly – no auto-updates.

Hi,

Apologies for the delay,

May I know how your EUM’s Plugin Updates setting looked like before you deactivated EUM? Actually, if you don’t want your active plugins to be auto-updated, you could set the setting to Disable auto-updates (as shown below)

However, if you still find some plugins are getting auto-updated, then you can check the EUM’s Update logs and see whether the auto-update operation for those plugins were recorded by EUM. If so, you can then click the Show stacktrace link text for each corresponding plugin, the information provided in the stacktrace can help us in determining the problem

Thanks
Anthon

The site developer added the plugin when the website was built 5 years ago, and I don’t know if the settings were adjusted at that time. I’ve never been able to change them. I click on a grey button and it stays grey. I’ve never been able to add a notification email address and have never received notifications from the plugin.

This is a screenshot of the staging site plugin – same as the live site before deactivation.

Hi @bsaz385

We’ve just made a tweak to the EUM 9.0.17, we hope the tweak would allow you to change all EUM settings and correctly respond to any changes you made, you can download the 9.0.17 tweaked version from the following link:

https://filetransfer.io/data-package/xgdZU1CS

Once downloaded, please try to change any EUM’s Update settings, and let us know if the problem still persists.

Thanks
Anthon