• Resolved belsit

    (@belsit)


    Hello,

    Using AMP with Neve theme. On the AMP version of a post some pictures do not show, others do. Also a video does not show.
    Any suggestions how to get this corrected?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 45 total)
  • James Osborne

    (@jamesosborne)

    Thanks for reaching out. It looks like some of your images are served from a CDN or possibly impacted by an optimization plugin.

    If you’d like to share your Site Health information here or privately using our user submission form we can check your setup.

    Thread Starter belsit

    (@belsit)

    Hello James,

    Thank you for your reply.
    Below is a copy of the Site Health information.

    Looking forward to your response.

    ——————————–

    
    ### wp-core ###
    
    version: 5.8.1
    site_language: en_US
    user_language: en_US
    timezone: America/New_York
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: undefined
    environment_type: production
    user_count: 3
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /var/www/clients/client0/web3/web
    wordpress_size: 967.53 MB (1014533806 bytes)
    uploads_path: /var/www/clients/client0/web3/web/wp-content/uploads
    uploads_size: 542.25 MB (568590054 bytes)
    themes_path: /var/www/clients/client0/web3/web/wp-content/themes
    themes_size: 12.96 MB (13588495 bytes)
    plugins_path: /var/www/clients/client0/web3/web/wp-content/plugins
    plugins_size: 118.13 MB (123864626 bytes)
    database_size: 71.34 MB (74801289 bytes)
    total_size: 1.67 GB (1795378270 bytes)
    
    ### wp-dropins (1) ###
    
    advanced-cache.php: true
    
    ### wp-active-theme ###
    
    name: Neve (neve)
    version: 3.0.10
    author: ThemeIsle
    author_website: https://themeisle.com
    parent_theme: none
    theme_features: core-block-patterns, hfg_support, widgets-block-editor, title-tag, post-thumbnails, automatic-feed-links, custom-logo, html5, customize-selective-refresh-widgets, custom-background, align-wide, editor-color-palette, disable-custom-font-sizes, fl-theme-builder-headers, fl-theme-builder-footers, fl-theme-builder-parts, header-footer-elementor, lifterlms-sidebars, lifterlms, service_worker, starter-content, amp, menus, widgets
    theme_path: /var/www/clients/client0/web3/web/wp-content/themes/neve
    auto_update: Disabled
    
    ### wp-themes-inactive (3) ###
    
    Point: version: 2.1.1, author: MyThemeShop, Auto-updates disabled
    Twenty Twenty: version: 1.8, author: the WordPress team, Auto-updates disabled
    Twenty Twenty-One: version: 1.4, author: the WordPress team, Auto-updates disabled
    
    ### wp-plugins-active (14) ###
    
    AMP: version: 2.1.4, author: AMP Project Contributors, Auto-updates enabled
    Easy Facebook Like Box: version: 4.1.2, author: shehryar, Auto-updates enabled
    Jetpack: version: 10.2.1, author: Automattic, Auto-updates disabled
    Neve Hooks: version: 1.0.1, author: ThemeIsle, Auto-updates enabled
    Pretty Links: version: 3.2.4, author: Pretty Links, Auto-updates enabled
    SimpleTOC - Table of Contents Block: version: 4.9, author: Marc T?nsing, Auto-updates enabled
    Site Kit by Google: version: 1.44.0, author: Google, Auto-updates enabled
    Squirrly SEO 2021 (Smart Strategy): version: 11.1.10, author: Squirrly SEO, Auto-updates enabled
    Textmetrics (formerly webtexttool): version: 3.3.0, author: Textmetrics, Auto-updates enabled
    UpdraftPlus - Backup/Restore: version: 1.16.63, author: UpdraftPlus.Com, DavidAnderson, Auto-updates enabled
    WP-Optimize - Clean, Compress, Cache: version: 3.1.12, author: David Anderson, Ruhani Rabin, Team Updraft, Auto-updates enabled
    WP Compress | Image Optimizer: version: 5.10.35, author: WP Compress, Auto-updates enabled
    WPForms Lite: version: 1.7.0, author: WPForms, Auto-updates enabled
    WPFront Scroll Top: version: 2.0.7.08086, author: Syam Mohan, Auto-updates enabled
    
    ### wp-plugins-inactive (8) ###
    
    AdSense Privacy Policy: version: 1.1.1, author: Fernando Torros, Auto-updates enabled
    Autoptimize: version: 2.9.2, author: Frank Goossens (futtta), Auto-updates enabled
    Code Snippets: version: 2.14.2, author: Code Snippets Pro, Auto-updates enabled
    Fixed Widget: version: 5.3.0, author: Thomas Maier, Max Bond, Auto-updates enabled
    Jetpack Boost: version: 1.3.0, author: Automattic, Auto-updates disabled
    Schema & Structured Data for WP & AMP: version: 1.9.87, author: Magazine3, Auto-updates enabled
    ShortPixel Adaptive Images: version: 3.0.0, author: ShortPixel, Auto-updates disabled
    WP Crontrol: version: 1.11.0, author: John Blackbourn & crontributors, Auto-updates enabled
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1692
    imagemagick_version: ImageMagick 6.9.12-17 Q16 x86_64 2021-06-25 https://imagemagick.org
    imagick_version: 3.5.0
    file_uploads: File uploads is turned off
    post_max_size: 500M
    upload_max_filesize: 256M
    max_effective_size: 256 MB
    max_file_uploads: 20
    imagick_limits: 
    	imagick::RESOURCETYPE_AREA: 7 GB
    	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
    	imagick::RESOURCETYPE_FILE: 768
    	imagick::RESOURCETYPE_MAP: 7 GB
    	imagick::RESOURCETYPE_MEMORY: 4 GB
    	imagick::RESOURCETYPE_THREAD: 1
    imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
    gd_version: 2.3.2
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: not available
    
    ### wp-server ###
    
    server_architecture: Linux 3.10.0-1160.31.1.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.4.20 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 256M
    max_input_time: 60
    upload_max_filesize: 256M
    php_post_max_size: 500M
    curl_version: 7.29.0 NSS/3.53.1
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 10.2.39-MariaDB
    client_version: mysqlnd 7.4.20
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /var/www/clients/client0/web3/web/wp-content
    WP_PLUGIN_DIR: /var/www/clients/client0/web3/web/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    ### jetpack ###
    
    site_id: 93399460
    ssl_cert: No
    time_diff: undefined
    version_option: 10.2.1:1635358421
    old_version: 10.0:1628287952
    public: Public
    master_user: #1 ShihTzu_Head
    current_user: #1 ShihTzu_Head
    tokens_set: Blog User
    blog_token: ud*gKb(Q4WMQSKKQoh3U8%Uf3RB4Ya9N
    user_token: i!FSn@H7e)!pI!AEz^!ZzGp&MPxBwwHs
    version: 10.2.1
    jp_plugin_dir: /var/www/clients/client0/web3/web/wp-content/plugins/jetpack/
    plan: free
    protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
    full_sync: {"started":"Fri, 06 Aug 2021 22:19:09 +0000","finished":"Fri, 06 Aug 2021 22:19:12 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {"home":"https:\/\/shihtzufanz.com","siteurl":"https:\/\/shihtzufanz.com","WP_HOME":"","WP_SITEURL":""}
    idc_error_option: false
    idc_optin: true
    cxn_tests: All Pass.
    
    ### wpforms ###
    
    version: 1.7.0
    lite: Jul 5, 2021 @ 5:11pm
    upload_dir: Writable
    db_tables: wp_wpforms_tasks_meta
    total_forms: 1
    total_submissions: 8
    
    ### neve ###
    
    api: Yes
    child: No
    customizer_css: .excerpt-wrap ul, .nv-content-wrap ul {    
        list-style-type: disc !important;
    }
    
    ### google-site-kit ###
    
    version: 1.44.0
    php_version: 7.4.20
    wp_version: 5.8.1
    reference_url: https://shihtzufanz.com
    amp_mode: secondary
    site_status: connected-site
    user_status: authenticated
    verification_status: verified-file
    connected_user_count: 1
    active_modules: site-verification, search-console, adsense, analytics, analytics-4, pagespeed-insights, tagmanager
    required_scopes: 
    	openid: ?
    	https://www.googleapis.com/auth/userinfo.profile: ?
    	https://www.googleapis.com/auth/userinfo.email: ?
    	https://www.googleapis.com/auth/siteverification: ?
    	https://www.googleapis.com/auth/webmasters: ?
    	https://www.googleapis.com/auth/adsense.readonly: ?
    	https://www.googleapis.com/auth/analytics.readonly: ?
    	https://www.googleapis.com/auth/tagmanager.readonly: ?
    capabilities: 
    	googlesitekit_authenticate: ?
    	googlesitekit_setup: ?
    	googlesitekit_view_posts_insights: ?
    	googlesitekit_view_dashboard: ?
    	googlesitekit_view_module_details: ?
    	googlesitekit_manage_options: ?
    enabled_features: 
    	ga4setup: ?
    	ideaHubModule: ?
    	serviceSetupV2: ?
    	swgModule: ?
    	userInput: ?
    	unifiedDashboard: ?
    search_console_property: https://shihtzufanz.com/
    adsense_account_id: pub-010?????????????
    adsense_client_id: ca-pub-010?????????????
    adsense_account_status: approved
    adsense_use_snippet: yes
    adsense_web_stories_adunit_id: none
    analytics_account_id: 1347?????
    analytics_property_id: UA-1347???????
    analytics_profile_id: 1900?????
    analytics_use_snippet: yes
    analytics_4_property_id: 2795206??
    analytics_4_web_data_stream_id: 2701??????
    analytics_4_measurement_id: G-KF????????
    analytics_4_use_snippet: yes
    tagmanager_account_id: none
    tagmanager_container_id: none
    tagmanager_amp_container_id: none
    tagmanager_use_snippet: yes
    
    ### amp_wp ###
    
    amp_slug_query_var: amp
    amp_slug_defined_late: false
    amp_mode_enabled: transitional
    amp_reader_theme: legacy
    amp_templates_enabled: post, page, attachment, is_singular, is_home, is_archive, is_author, is_date, is_search, is_404, is_category, is_tag
    amp_serve_all_templates: true
    amp_css_transient_caching_disabled: false
    amp_css_transient_caching_threshold: 5000 transients per day
    amp_css_transient_caching_sampling_range: 14 days
    amp_css_transient_caching_transient_count: 201
    amp_css_transient_caching_time_series: 
    	20211019: 84
    	20211020: 84
    	20211021: 84
    	20211022: 84
    	20211023: 93
    	20211024: 92
    	20211025: 93
    	20211026: 101
    	20211027: 181
    	20211028: 203
    	20211029: 202
    	20211030: 202
    	20211031: 201
    	20211101: 192
    amp_libxml_version: 2.9.1
    
    
    James Osborne

    (@jamesosborne)

    Many thanks for sharing. Looking at the images and how they’re being sources from https://cdn.shihtzufanz.com this looks to be related to a WP Optimize configuration. Can you temporarily deactive WP Optimize and I’ll check your site once more?

    Thread Starter belsit

    (@belsit)

    I have deactivated WP Optimize, but see no changes from my end.
    Please check from your end.

    By the way, I believe that CDN is related to WP Compress (https://www.wpcompress.com/), a service/plugin I have running on my website to compress images and improve loading speed

    James Osborne

    (@jamesosborne)

    Many thanks for the update. As with your own check I can also see the image remains being served from a CDN. Can you try to also temporarily deactivate or suppress the WP Compress plugin, which seems to have options to have images served from a CDN.

    Thread Starter belsit

    (@belsit)

    Both plugins are now disabled. Please check. Thank you.

    James Osborne

    (@jamesosborne)

    Thanks for the update. That seemed to have done it, your featured images are now appearing when checking your AMP URLs (video).

    Can you check from your side also?

    Thread Starter belsit

    (@belsit)

    Yes, images are now all showing. Thank you for guiding me to the culprit!

    Guess I will have to contact the support desk of WP Compress.

    Could you indicate what my message to them should mention (apart from the obvious fact that not all images are shown in the amp mobile version of my website)? Because with the WP Compress plugin and their CDN activated, not all images disappear, just some of them are not visible. Are you able to determine the differentiating factor between the visible and invisible images?

    James Osborne

    (@jamesosborne)

    No problem whatsoever! You don’t need to deactivate your WP Compress plugin, you can use the AMP plugins “Plugin Suppression” tool to restrict that from running on AMP URLs. Can you try that and see if it works (AMP > Settings > Plugin Suppression)?

    Could you indicate what my message to them should mention (apart from the obvious fact that not all images are shown in the amp mobile version of my website)?

    Let’s check if the mobile suppression option works, and if not I’ll test out the WP Compress plugin for any incompatibles.

    Thread Starter belsit

    (@belsit)

    The AMP mobile suppression option seems to work, I believe all images are visible.

    However, with WP Compress suppressed it also seems to affect the site’s speed, according to Google PageSpeed Insights.
    One of the suggestions I got in the mobile test results section is “Use tools such as AMP Optimizer to server-side render AMP layouts”. I use WP Compress to increase website load speed.

    Would you be able and willing to test WP Compress for incompatibilities?

    James Osborne

    (@jamesosborne)

    Thanks for the update and sharing details of the performance testing you’ve been doing. Certainly I’d be happy to test out WP Compress in the context of AMP and any incompatibilities. Please allow me some time to do so, it may be next week before I have an update.

    James Osborne

    (@jamesosborne)

    @belsit Many thanks for your patience on this. I’ve checked the WP Compress plugin and there is output that is not AMP compatible. Whether you’re using the local mode which optimizes images locally or the live mode which uses the CDN there are validation errors output.

    While the plugin may not be fully AMP compatible you can use the Plugin Suppression tool or you can “Keep” any of the output validation errors if you wish using the AMP plugins “Error Index”. Just note that any URLs that have any validation errors which you’ve “Kept” won’t be fully AMP valid URLs.

    Thread Starter belsit

    (@belsit)

    Thank you, James!
    I will share your findings with WP Compress and see if they are aware of these errors.

    Meanwhile, I understand that suppression of this plugin is the only way to have a correctly functioning amp version of my site. Even though this means less mobile page speed performance

    James Osborne

    (@jamesosborne)

    No problem at all! Best of luck with your site going forward, keep up the great work.

    Thread Starter belsit

    (@belsit)

    I have reported it to WP Compress. They are investigating.

    One thing I have noticed is a video on my page does not show on the AMP page. WP Compress already mentioned “We don’t touch videos, that could be due to AMP specifically or the video partner”. The video was uploaded to my site. When I disable WP Compress in the AMP plugin, the images appear as I mentioned before, but the video does not. Is this indeed something AMP related?

Viewing 15 replies - 1 through 15 (of 45 total)
  • The topic ‘Some pictures not showing’ is closed to new replies.