Some pages won’t load

  • Resolved mattiassvensson

    (@mattiassvensson)


    2 years, 7 months ago

    Some pages are blank for us in an embedded PDF using the plugin. You can see an example by going to the attached link and then go to page 5 in the embedded PDF.

    When we get to page 5, the page is grey/blank. If we adjust the size of the browser window, when viewing the grey/blank PDF page, the PDF page starts loading and shows up. If we reload the page and go to page 5, the page is grey/blank again. Same with page 6.

    We have tried to disable all other plugins, but the issue remains. We are using the latest version of the plugin and WordPress.

    The page I need help with: [log in to see the link]

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  • Hi @mattiassvensson,

    The most common reason for this is the document timing out due to file size (your document is 15.28 MB). I did see that page 5 didn’t load; however, on my test, page 6 did. As you noted, the document does show up in its entirety if you resize the browser window which triggers the loading process and the missing “chunk” of the document is retrieved.

    An easy fix would be to compress the document to a smaller file size using a free service such as https://www.ilovepdf.com/. This will save data and decrease the loading time for your users in any case. Using moderate compression, I was able to reduce your file size to 1.96 MB (88% reduction!) without any significant loss of resolution on the appearance of the document.

Viewing 1 replies (of 1 total)
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