Some orders stay in “pending payment” status despite successful payment

  • Hi,

    We have a problem with a few orders which stay in “pending payment” status even if the payment has been processed.
    For these orders, we get the following errors in WooCommerce logs :

    CRITICAL Uncaught Exception: Invalid payment try count from decrypted token "XXXXX - John Doe - 1" in /wp-content/plugins/e-transactions-wc/class/wc-etransactions.php:920
Stack trace:
#0 /wp-content/plugins/e-transactions-wc/class/wc-etransactions-abstract-gateway.php(1743): WC_Etransactions->untokenizeOrder('XXXXX - John...')
#1 /wp-content/plugins/e-transactions-wc/class/wc-etransactions-abstract-gateway.php(1457): WC_Etransactions_Abstract_Gateway->on_ipn()
#2 /wp-includes/class-wp-hook.php(307): WC_Etransactions_Abstract_Gateway->api_call('')
#3 /wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#4 /wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#5 /wp-content/plugins/woocommerce/i dans /wp-content/plugins/e-transactions-wc/class/wc-etransactions.php à la ligne 920

    Anybody knows where that issue came from and what can we do to resolve it ?

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