Some orders paid by balance and credit card are showing pdf invoice sent? No

  • Hi, our websites works very well for like several years but recently some customers raised that they only received the confirmation email but not the invoice email after purchase a product.

    These customers are all paid via Prepaid Balance and Credit Card. And all customers paid by Invoice are all succeed and received their pdf invoice. I have checked the backend and found the pdf was all generated just not sent.

    Also in edit the order page, there is a box next to order details have something like this:

    PDF Invoice
    Date: May 6, 2021
    Number: WEBxxxxx
    Sent? No

    Does anyone know the possible reason which could cause the pdf invocie not sending?

    Please let me know if you need more information, and we will be really appreciate if you could help us sort it out. Thank you

    • This topic was modified 3 years, 6 months ago by hollyxu0109.
    • This topic was modified 3 years, 6 months ago by hollyxu0109.
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