Some orders coming in with incorrect shipping

  • Resolved agriego

    (@agriego)


    5 years, 9 months ago

    We have a problem with some orders coming in with USPS Priority Shipping when we have USPS flat rate selected in our options. The customer does not have a shipping selection option, it seems to occur after an order is submitted. The person who processes our orders emailed me the following:

    “When I print out the labels I use USPS and log into our account, and it automatically prints as priority…For example this customer paid $11.86, when I did the label it cost $9.45 to ship just in the saddle box and it’s priority mail.”

    Any insight to what the issue could be?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @agriego

    Flexible Shipping has no USPS integration. Are you sure that the problem is related to our plugin?

    Please send us a WooCommerce system status. Here’s a screenshot showing how to get it.

    Thread Starter agriego

    (@agriego)

    That’s what I’m wondering. If it’s the settings in the USPS account that’s off! Here’s the woocommerce status:

    
### WordPress Environment ###

Home URL: https://cyclelogicretail.com
Site URL: https://cyclelogicretail.com
WC Version: 3.5.5
Log Directory Writable: ?
WP Version: ? 5.0.3 - There is a newer version of WordPress available (5.1)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.0
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.60.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.39-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.5.5
WC Database Prefix: wp_
Total Database Size: 119.74MB
Database Data Size: 107.11MB
Database Index Size: 12.63MB
wp_woocommerce_sessions: Data: 4.35MB + Index: 0.10MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB
wp_woocommerce_order_itemmeta: Data: 0.07MB + Index: 0.04MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wp_commentmeta: Data: 0.00MB + Index: 0.01MB
wp_comments: Data: 0.25MB + Index: 0.17MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_options: Data: 91.80MB + Index: 10.27MB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB
wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB
wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB
wp_postmeta: Data: 4.93MB + Index: 0.91MB
wp_posts: Data: 0.62MB + Index: 0.24MB
wp_revslider_css: Data: 0.09MB + Index: 0.01MB
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB
wp_revslider_settings: Data: 0.00MB + Index: 0.00MB
wp_revslider_sliders: Data: 0.04MB + Index: 0.00MB
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB
wp_sm_advanced_search_temp: Data: 0.00MB + Index: 0.00MB
wp_taxonomymeta: Data: 0.02MB + Index: 0.03MB
wp_termmeta: Data: 0.01MB + Index: 0.02MB
wp_terms: Data: 0.01MB + Index: 0.02MB
wp_term_relationships: Data: 0.04MB + Index: 0.07MB
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB
wp_usermeta: Data: 0.06MB + Index: 0.05MB
wp_users: Data: 0.00MB + Index: 0.01MB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wp_wfBadLeechers: Data: 0.02MB + Index: 0.00MB
wp_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB
wp_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB
wp_wfBlocks: Data: 0.02MB + Index: 0.02MB
wp_wfBlocks7: Data: 0.00MB + Index: 0.00MB
wp_wfBlocksAdv: Data: 0.02MB + Index: 0.00MB
wp_wfConfig: Data: 0.44MB + Index: 0.00MB
wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB
wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB
wp_wfFileMods: Data: 2.52MB + Index: 0.00MB
wp_wfHits: Data: 0.41MB + Index: 0.27MB
wp_wfHoover: Data: 0.02MB + Index: 0.02MB
wp_wfIssues: Data: 0.02MB + Index: 0.06MB
wp_wfKnownFileList: Data: 0.67MB + Index: 0.09MB
wp_wfLeechers: Data: 0.11MB + Index: 0.00MB
wp_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.01MB
wp_wfLockedOut: Data: 0.02MB + Index: 0.00MB
wp_wfLocs: Data: 0.02MB + Index: 0.00MB
wp_wfLogins: Data: 0.13MB + Index: 0.03MB
wp_wfNet404s: Data: 0.02MB + Index: 0.02MB
wp_wfNotifications: Data: 0.01MB + Index: 0.00MB
wp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB
wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB
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wp_wfThrottleLog: Data: 0.02MB + Index: 0.02MB
wp_wfVulnScanners: Data: 0.02MB + Index: 0.00MB

### Post Type Counts ###

amn_mi-lite: 1
attachment: 628
customize_changeset: 1
nav_menu_item: 10
page: 31
portfolio: 8
post: 4
product: 209
product_variation: 311
revision: 31
scheduled-action: 677
shop_coupon: 35
shop_order: 57
shop_order_refund: 3
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (28) ###

Akismet Anti-Spam: by Automattic – 4.1.1
All-in-One WP Migration Unlimited Extension: by ServMask – 2.25
All-in-One WP Migration: by ServMask – 6.84
Classic Editor: by WordPress Contributors – 1.4
Contact Form 7: by Takayuki Miyoshi – 5.1.1
Flexible Shipping: by WP Desk – 3.1.9
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.4.2
HookMeUp – Additional Content for WooCommerce: by GetBowtied – 1.2.1
WPBakery Page Builder: by Michael M - WPBakery.com – 5.6
Metorik Helper: by Metorik – 1.0.5
Minimal Coming Soon & Maintenance Mode: by WebFactory – 1.90
One Click Demo Import: by ProteusThemes – 2.5.1
Product CSV Import Export (BASIC): by WebToffee – 1.5.4
Protect WP-Admin: by MR Web Solution – 3.0.3
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.0
Slider Revolution: by ThemePunch – 5.4.8.2
Smart Manager: by StoreApps – 4.0.6
GroupDocs Assembly Embedder: by GroupDocs Team  – 1.0.4
Taxonomy Metadata: by mitcho (Michael Yoshitaka Erlewine)
sirzooro – 0.5

Unique Headers: by Ryan Hellyer – 1.7.12
WooCommerce Authorize.Net AIM Gateway: by SkyVerge – 3.12.1 – 3.14.5 is available – Not tested with the active version of WooCommerce
Woocommerce Product Badge Manager: by Robin Islam – 3.1 – Not tested with the active version of WooCommerce
WooCommerce Services: by Automattic – 1.18.0 – 1.19.0 is available
WooCommerce Webship Integrated Quoting: by Rock Solid Internet Systems – 1.5 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.5.5
WP Fastest Cache: by Emre Vona – 0.8.9.1
WP Retina 2x: by Jordy Meow – 5.5.1
Smush: by WPMU DEV – 3.1.1

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: The Retailer
Version: 2.8.7
Author URL: https://www.getbowtied.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: theretailer/woocommerce/archive-product.php
theretailer/woocommerce/content-product.php
theretailer/woocommerce/content-product_cat.php
theretailer/woocommerce/content-single-product.php
theretailer/woocommerce/global/breadcrumb.php
theretailer/woocommerce/loop/orderby.php
theretailer/woocommerce/loop/price.php
theretailer/woocommerce/loop/result-count.php
theretailer/woocommerce/myaccount/form-login.php version 3.4.0 is out of date. The core version is 3.5.0
theretailer/woocommerce/single-product/price.php
theretailer/woocommerce/single-product/product-image.php version 3.3.2 is out of date. The core version is 3.5.1
theretailer/woocommerce/single-product/product-thumbnails.php version 3.3.2 is out of date. The core version is 3.5.1
theretailer/woocommerce/single-product/rating.php
theretailer/woocommerce/single-product/related.php
theretailer/woocommerce/single-product/short-description.php
theretailer/woocommerce/single-product/tabs/description.php
theretailer/woocommerce/single-product/tabs/tabs.php
theretailer/woocommerce/single-product/title.php
theretailer/woocommerce/single-product/up-sells.php
theretailer/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### Authorize.Net AIM ###

Environment: Production
Debug Mode: Off

    We have no USPS integration yet

Viewing 3 replies - 1 through 3 (of 3 total)
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