Some issues, no support…

  • We’ve bought the premium version of this plugin a week ago as it looks very promising. After setting it up we see that some crucial parts of our translated shop we’re showing code or wouldn’t work. This is of course not a big issue if it could be fixed. So we contacted support. They replied on the pre-sale question in about 24 hours. But for the aftersales support we’re waiting on a reply for a week now… Hope to receive an answer soon so we can try to make the plugin work!

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello Tom,

    It is no interest for us that our customers to have a bad experience with the plugin or with the support.

    We normally respond to tickets as quickly and concisely as possible.
    Unfortunately, lately we have been very crowded and we have not been able to respond to everyone as quickly as we would have liked.

    I apologize for the unusual time to respond.. In the next few hours I will answer the ticket as well.

    I hope that in the future, the plugin and the support team will change your opinion about us.

    With the best of regards,
    Denis

    Thread Starter vapekings

    (@vapekings)

    Hello Denis,

    I appreciate you taking the time to reply.

    Will wait for your reply today and hope that we can fix the issue. Afterwords I’ll of course update my review once my opinion is changed ??

    Hope we can work this out.

    • This reply was modified 4 years, 4 months ago by vapekings.

    Hello Tom,

    I replied to your ticket last week with a fix and from what I can tell after visiting the website the problem is fixed. Can you confirm or let me know if you need help with anything else?

    With the best of regards,
    Denis,

    Thread Starter vapekings

    (@vapekings)

    Hi Denis,

    We’ve deleted the plugin as the fixes didn’t work and the support wasn’t explicit enough. Also we miss some features in the plugin and it slowed down our shop. So we went with another plugin.

    Kind regards,
    Tom

    Hello Tom,

    Thanks for letting us know and good luck with your project.

    Kind regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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