Some Images Not Loading When CDN is Turned On

@admiraljuicy Can you give us a specific example of an image URL that is not loading when Jetpack CDN is enabled? Please also provide the URL of the page where we can see that image.

If you want it to remain private, you can also contact us via this contact form:

https://jetpack.com/contact-support/?rel=support&hpi=1

If you choose to reach out directly, please include a link to this thread.

Thanks!

Hello!

Any image within the related-post-media clr class appears broken once CDN is turned on, the class is present at the of end of every individual post (eg: https://sonic-city.net/2023/06/10/what-do-the-chaos-emeralds-in-sonic-superstars-do-takashi-iizuka-explains-and-gives-extra-tidbits/).

The same happens with the image slider that’s on the front page.

It seems like a confit with the oceanWP theme.

Hi @admiraljuicy

To ascertain whether the issue originates from the OceanWP theme, I recommend conducting a simple test. This involves temporarily switching your current theme to a default WordPress theme, such as Twenty Twenty Three. This will allow us to observe if the image loading problem persists in the absence of the OceanWP theme.

Please let us know the results of this test when it is convenient for you to do so. This information will greatly assist us in diagnosing and resolving your issue.

It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!