Some images load only partially

  • Resolved Marieka

    (@mariestorko)


    6 months ago

    Hello,

    My website is fast and images are optimized, but still in some galleries some images load only partially.

    How can we fix it please?

    Thank you,

    Have a good day

    Marie

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jaime Segura

    (@jaimeimagely)

    Hi @mariestorko

    The issue in your gallery seems to be the thumbnails were not created properly or they got corrupted.

    Go to NextGEN Gallery > Other Options > Miscellaneous and click “Clear Image Cache”. Then go and load the gallery again, wait a bit for the thumbnails to be recreated.

    Please go to Tools > Site Health > Into Tab (at the top), then click Copy Site Info to Clipboard. Paste the info in a notepad (CTRL+V or CMD +V) and check for execution times and time limits, for example:

    time_limit: 120
    max_input_time: 60
    both recommended to be set at 300

    Also some other limits that might affect image processing like these:

    memory_limit: 128M
    recommended at least 250

    upload_max_filesize: 512M
    php_post_max_size: 512M
    these should be around what you normally upload to your site

    You can ask your hosting company to adjust accordingly

    Please keep me posted.

    Plugin Support Jaime Segura

    (@jaimeimagely)

    Hi @mariestorko ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.