Some headers are lost when activating the plugin

  • Resolved pzicodelik

    (@pzicodelik)


    1 year, 6 months ago

    Good morning,
    When activating the TranslatePress plugin some header texts of the template, are lost and are not displayed in the website content.

    These headers are texts for which no translation has been indicated, yet they disappear from the content.

    We have already tried some solutions by activating the following options available in the plugin, but it did not work.

    Correct missing dynamic content (enabled)
    Disable dynamic translation (enabled)
    Fix broken HTML (enabled)

    Thanks for your help.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Anca

    (@ancavictoria)

    Hello there,

    From what I can see, TranslatePress is no longer activated on the website. If you wish to further investigate, it needs to be activated.

    Since this looks a lot like a conflict with some other code, the first/next recommended step is the conflict test (ideally in a staging environment):

    ??Briefly disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns.

    Please let us know when you find the conflict so that we can take a look and see what we can do about it.

    It would be helpful if you could also send me a screenshot with the parts that disappear when the page is translated.

    Best Regards,

    Anca

Viewing 1 replies (of 1 total)
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