Some functions disappeared from the site after the last update!

  • Resolved Price

    (@fernando-bernardi)


    2 years, 9 months ago

    Hey guys!

    I don’t know what happened, but since the last plugin update some site functions stopped working!

    Example: facebook pixel, facebook comments, signup forms, landing page timers and table of contents just don’t show up for website visitors.

    If you check the normal page cache-enable you can see that none of this appears.

    If you check the page with url excluding cache off cache you can see that everything works again!

    I have a video showing the problem: video

    NOTE: since the last time you guys configured the lite speed plugin for me I never edited the settings again because everything was working perfectly, but all of a sudden this problem started.

    All plugins and wordpress are already updated to the latest versions.

    In this case, would you be able to tell me what may have happened and what should I do to get everything back to working normally?

    I thank you for your attention!

    • This topic was modified 2 years, 9 months ago by Price.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Hi,

    please provide the report number , you can get it in toolbox -> report -> click “send to LiteSpeed”

    Best regards,

    Thread Starter Price

    (@fernando-bernardi)

    I just sent thanks for your attention!

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    thanks , after you clicked send , it will generate you a 8 digital string, please provide me that string so I can locate your report

    Best regards,

    Thread Starter Price

    (@fernando-bernardi)

    Here it is: Report number: WRLFZVKY

    Thanks!

    Plugin Support qtwrk

    (@qtwrk)

    try disable all the JS related options , purge all , see how it acts

    Thread Starter Price

    (@fernando-bernardi)

    Hello!

    After disabling all js options it went back to normal!

    But the page speed and “PageSpeed” score dropped!

    I think the plugin must be having conflict with other plugins like Elementor, Easy Social Share Buttons, Pixelyoursite and Schema Pro because they were all affected and this problem didn’t occur before the last 3 updates!`

    print

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    okay , now please try enable them back one by one , to see which option was , and then we will see what to do next.

    best regards,

    Thread Starter Price

    (@fernando-bernardi)

    Hi!

    I did the tests and found that the JS Combine and Load JS Deferred options are causing the problem!

    Here is a demo video!

    • This reply was modified 2 years, 9 months ago by Price.
    • This reply was modified 2 years, 9 months ago by Price.
    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    okay , now please check this page you will need to find the files that creates trouble and exclude them from combine/defer.

    best regards,

Viewing 9 replies - 1 through 9 (of 9 total)
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