Some events not importing

Hi @hamletben ,

It seems that reference event has been deleted so its not getting imported. Let me know if you still have issue we are here to help you.

Thanks

Hi there,

Apologies. Looks like my colleague deleted that one. This one is the same:

https://www.eventbrite.co.uk/e/blue-recovery-citizen-scientist-training-tickets-695544120187?aff=oddtdtcreator

I’ve just noticed that, after attempting to import these events and gettingthe 503 error message, they do appear in ‘Eventbrite Events’ section of the wordpress dashboard. Although the ‘Start date’ is blank, so perhaps the import is partially complete. They do not show up in the wordpress widget though.

I have clue re what might be going on here. I suspect that the events that have worked are ones that I have personally creatd, whereas the ones that don’t have been created by colleagues. I just created an event myself and it imported fine

Hi @hamletben ,

You should be able to import any event, irrespective of who has created it. Except its private event. You are getting 503 errors so mostly event image is too large and its getting time out?

I tried in our local system and was able to import this event https://www.eventbrite.co.uk/e/blue-recovery-citizen-scientist-training-tickets-695544120187?aff=oddtdtcreator

It was the images! Thanks so much!!!!

Hi @hamletben ,

Happy to help! We will appreciate it if you can post a review about the plugin and support here. Thank you so much for your time!

Regards