Some Error Occurred

Hi John,

Can you please help with following details –
1. Please share screenshots of the error
2. What browser did you use and version?

Browser: Vivaldi 5.5.2805.35 / Chrome 106.0.5249.113

Screenshots:
https://www.dropbox.com/s/xz765k07n0hvhs0/upsells-crosssells-issue_2_1.jpg
https://www.dropbox.com/s/778qzncy8vsjtvp/upsells-crosssells-issue_2_2.jpg
https://www.dropbox.com/s/cvfq26a80kotel4/upsells-crosssells-issue_2_3.jpg

Hi John,

Thanks for providing these.

We have a few questions for you –
1. What type of product is the wine glass – Simple, Variable?
2. Does the issue occur on only this particular product / category or all products / categories?
3. Is this product published or draft?
4. Also, can you please share your WooCommerce System Report ? To do that, go to WooCommerce > Status > Generate Report

1. Simple product, like 99% of our proucts.
2. I tried several products in several categories and several ways to select and edit them, like by product name or tag. None worked, all resulted in the same error.
3. All edited products where published, none where drafts.
4. Here goes:

### WordPress Environment ###

WordPress address (URL): https://sorpresashop.nl
Site address (URL): https://sorpresashop.nl
WC Version: 7.0.1
REST API Version: ? 7.0.1
WC Blocks Version: ? 8.8.2
Action Scheduler Version: ? 3.5.2
Log Directory Writable: ?
WP Version: 6.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache/2
PHP Version: 8.1.10
PHP Post Max Size: 1 GB
PHP Time Limit: 36000
PHP Max Input Vars: 100000
cURL Version: 7.74.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.6.9-MariaDB
Max Upload Size: 999 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.1
WC Database Prefix: wp_
Totale database grootte: 51.56MB
Database gegevens grootte: 41.10MB
Database index grootte: 10.46MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.02MB + Index: 1.03MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.52MB + Index: 0.47MB + Engine InnoDB
wp_atum_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_atum_product_data: Data: 0.14MB + Index: 0.08MB + Engine InnoDB
wp_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fbv_attachment_folder: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_fw_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_fw_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_fw_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 20.42MB + Index: 0.20MB + Engine InnoDB
wp_postmeta: Data: 9.52MB + Index: 5.03MB + Engine InnoDB
wp_posts: Data: 4.47MB + Index: 0.56MB + Engine InnoDB
wp_rank_math_analytics_gsc: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
wp_rank_math_analytics_inspections: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_redirection_404: Data: 1.02MB + Index: 0.19MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.45MB + Index: 0.36MB + Engine InnoDB
wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.42MB + Index: 0.47MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.11MB + Index: 0.19MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_webwinkelkeur_invite_error: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 1573
atum_purchase_order: 3
atum_supplier: 17
cookielawinfo: 7
nav_menu_item: 13
oembed_cache: 5
page: 24
post: 1
product: 853
product_variation: 40
revision: 286
shop_coupon: 3
shop_order: 3
wp_global_styles: 1
yith_wcan_preset: 2
yith-wcbm-badge: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (31) ###

Smart Custom 404 error page [404page]: door Peter Raschendorfer – 11.4.2
ATUM Voorraadbeheer voor WooCommerce: door Stock Management Labs ? – 1.9.23.1
Autoptimize: door Frank Goossens (futtta) – 3.1.3
Bulk Edit Upsells and Cross-Sells for WooCommerce: door SaffireTech – 2.0.0
Code Snippets: door Code Snippets Pro – 3.2.1
CookieYes | GDPR Cookie Consent: door CookieYes – 3.0.4
Disable Bloat for WordPress & WooCommerce: door Disable Bloat – 3.0.3
Enable Media Replace: door ShortPixel – 4.0.0
FileBird Lite: door Ninja Team – 5.0.8
Flexible Checkout Fields: door WP Desk – 3.4.3
Hide My WP Ghost Lite: door WPPlugins - WordPress Security Plugins – 5.0.17
Kadence Blocks – Gutenberg Blocks for Page Builder Features: door Kadence WP – 2.4.18
Kadence Starter Templates: door Kadence WP – 1.2.16
Limit Login Attempts Reloaded: door Limit Login Attempts Reloaded – 2.25.8
Mollie-betalingen voor WooCommerce: door Mollie – 7.3.3
Perfect Brands for WooCommerce: door QuadLayers – 2.2.5
Redirection: door John Godley – 5.3.4
Sassy Social Share: door Team Heateor – 3.3.43
Rank Math SEO: door Rank Math – 1.0.101
Stop Spammers: door Trumani – 2022.5
CTX Feed: door WebAppick – 4.5.7
WebP Express: door Bj?rn Rosell – 0.25.5
WebwinkelKeur: door Albert Peschar – 3.18
WooCommerce Blocks: door Automattic – 8.8.2
Return Refund and Exchange for WooCommerce: door WP Swings – 4.0.7
PDF Invoices & Packing Slips for WooCommerce: door WP Overnight – 3.2.3
WooCommerce: door Automattic – 7.0.1
Smush: door WPMU DEV – 3.12.3
WP Super Cache: door Automattic – 1.9.1
YITH WooCommerce Ajax Product Filter: door YITH – 4.15.0
YITH WooCommerce Badge Management: door YITH – 2.10.0

### Inactive Plugins (5) ###

Flexible Wishlist: door WP Desk – 1.1.4
Google Analytics for WordPress by MonsterInsights: door MonsterInsights – 8.9.1
Kadence WooCommerce Email Designer: door Kadence WP – 1.5.7
MainWP Child: door MainWP – 4.2.6
WPForms Lite: door WPForms – 1.7.7.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

WordPress automation by Installatron: door  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Winkelbasis: #6 - /winkel/
Winkelwagen: #7 - /winkelwagen/
Afrekenen: #8 - /afrekenen/
Mijn account: #9 - /mijn-account/
Algemene voorwaarden: #13 - /algemene-voorwaarden/

### Theme ###

Name: Kadence
Version: 1.1.30 (update naar versie 1.1.31 is beschikbaar)
Author URL: https://www.kadencewp.com/
Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
raden we het gebruik van een sub-thema aan. Zie: Hoe maak je een sub-thema

WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-11-04 12:57:07 +01:00
Options: ?
Notes: 40
Onboarding: completed

### Action Scheduler ###

Complete: 2.571
Oldest: 2022-10-05 20:06:08 +0200
Newest: 2022-11-03 17:49:41 +0100

Failed: 2
Oldest: 2022-09-14 21:32:08 +0200
Newest: 2022-09-14 21:32:08 +0200

Pending: 5
Oldest: 2022-11-04 02:00:09 +0100
Newest: 2022-11-15 01:05:24 +0100

### Status report information ###

Generated at: 2022-11-03 18:43:38 +01:00

Unfortunately, the issue currently still persists (version 2.0.3).
WooCommerce 7.5.1.
WordPress 6.1.1

I suspect the root cause is some of my other plugins, so I’ll try to figure out which one in my dev environment.

I just tested the plugin with only these plugins activated:

Bulk Edit Upsells and Cross-Sells for WooCommerce?door SaffireTech – 2.0.3
CookieYes | GDPR Cookie Consent?door CookieYes – 3.0.8
Kadence Blocks – Gutenberg Blocks for Page Builder Features?door Kadence WP 3.0.27
Kadence Starter templates?door Kadence WP – 1.2.19
Mollie Payments for WooCommerce?door Mollie – 7.3.5
WooCommerce Blocks?door Automattic – 9.8.2
WooCommerce?door Automattic – 7.5.1

Still the cryptic “Some Error Occurred” when I add a product to a cross-sell or upsell.

Hi John,

Apologies. We didn’t get back to you from a long time. We had done several tests in our end but we couldn’t recreate the issue you described.

One thing we can suggest that you try is – On a staging site deactivate almost all plugins except WooCommerce and Bulk Edit UpSells and Cross-sells and also deactivate the current theme and activate any default WP themes like 2022 in its place and try to check if the issue still persists.

If the issue no longer exists, you can try activating theme and then other plugins one by one and test after each of these are activated so that you can find what plugin is conflicting with our plugin.

Once you find that plugin, you can let us know and we can start testing things from there.

Please let us know what you find.