Hi @deepeshwdt88
We’ll need a bit more context here, but I appreciate you sending the screenshot. Usually when the donor dashboard does not display, there are errors showing in the developer console that will help us to get to the bottom of it.
On that page, open up the browser developer tools and then go to the “console” tab and paste in any console errors you are seeing.
One common thing that could be messing up is a caching plugin or caching from the host. Make sure that page is excluded from the cache.
If you’re not familiar with caching, it’s a method of saving server resources by storing copies of a page or site, so that the next visitor’s visit doesn’t trigger a call to the server at all, they just get the copy that was saved.
We put together this deep dive into what caching is and how it can cause problems: https://givewp.com/documentation/resources/caching/
Caching works really well for speeding up sites, but when a saved copy of the site has sensitive information in it (like donor info) it’s important that GiveWP not share that with the next visitor.
If GiveWP is not convinced that the browser requesting the data is the correct one, it defaults to not showing the data.
In order to verify that my hypothesis is right here, we need to exclude any asset loaded by GiveWP from the cache.
Caching is handled differently on various sites and web hosts, and most of them allow for excluding specific URLs or parts of URLs from caching. At the very least, you should exclude the following slugs from caching:
/donations/
/donation-confirmation/
/donor-dashboard/
Also, the following query strings:
give-embed=donor-dashboard
giveDonationFormInIframe=1
Your host or the caching plugin/solution you are using can help with that. Some of them may require what’s called a “wildcard” like /donations/* to capture all subdirectories under the /donations/ folder.
You can also temporarily disable caching on the site to confirm that the uncached site isn’t showing the problem.
While fine-tuning cache falls outside the scope of the support we’re able to provide, your success with online donations is our number one priority, and we’re happy to provide any tips.
