Some data on the site is still “waiting for payment”.

Hi!

but the data on the site is still “waiting for payment”. Is there any way to manually adjust the status in this case?

We have a couple of hooks listed here: https://woocommerce.com/document/braintree-for-woocommerce-action-and-filter-hooks/ which you can try and leverage for a method to update the order status.
However depending on the payment form this is normal. For example SEPA will take a few days to clear and change the order status.

Kind regards,

Perhaps those hooks are the ones that fire once the user returns to the site from paypal.
Does the plugin receive the webhook from paypal without the user returning, or does it handle the status of “awaiting payment” and check the status of the order data in the api to paypal?
That is what I would like to know.

Howdy,

Does the plugin receive the webhook from paypal without the user returning, or does it handle the status of “awaiting payment” and check the status of the order data in the api to paypal?

The latter. It checks the payment status in the API response. Webhooks are not used.

Kind regards,

You mentioned the latter, but how long do you check paypal data in a span of time?
I confirm with my own eyes that the status is not updated for more than a day.

Hi @kuroro111,

You mentioned the latter, but how long do you check paypal data in a span of time?
I confirm with my own eyes that the status is not updated for more than a day.

Can I ask you to open a ticket via: https://woocommerce.com/my-account/create-a-ticket/ – we ll take a closer look at the affected orders with you.

Kind regards,

Before that, the IPN email notification setting for woocomerce was disabled, maybe I need to enable it to get it synced?

Hi again @kuroro111,

The IPN settings and PayPal IPN URL are indeed necessary for WooCommerce. Try enabling it and see if that changes anything.

Kind regards,

It seems that the IPN setting was still the cause of the problem, and the status change on the order is now normal.

One question: When I change the status of an order to canceled from the Woocomerce admin page, is the payment on PayPal automatically canceled?

Howdy @kuroro111,

It seems that the IPN setting was still the cause of the problem, and the status change on the order is now normal.

???.

One question: When I change the status of an order to canceled from the Woocomerce admin page, is the payment on PayPal automatically canceled?

No. Changing the WooCommerce order status will not affect the PayPal payment. Do you mean to return the money? In that case you should refund the order instead: https://woocommerce.com/document/woocommerce-refunds/

Kind regards,

I understand how refunds work.
Thanks.

Hi @kuroro111!

I see that the issue you had with the IPN sounds like it has now been resolved? Can you please confirm this?

Meanwhile, status changes will in WooCommerce will not affect the payment in PayPal same as with refunds ??

Thank you!

• This reply was modified 2 years, 7 months ago by Raif D. a11n.

The problem that was occurring with IPN has been resolved.
We confirmed that the status on the woocomerce side changes without having to go back to the site at the time of purchase.
Thanks.