Software works, but company deliberately misleads on free version user limit

  • After months and months of new versions of the software not working, the latest version finally works smoothly. For most of those months there were lots of promises but never any action. But no issues there now. It works ok.

    The company uses misleading advertising about the user limit for the free version of the software.

    They do not allow 2000 users if you have WP users not on the mailing list. They count those against the 2000 user limit.

    I wanted to import a list of users from my message board so that I could install bbpress and move the members over to that platform. Mail Poet counted the imported message board members against their limit even though they were not, and were never intended to be, on any mailing list.

    I have no problem with their price for the premium version, but this kind of bait and switch marketing is dishonest.

    It raises questions about their willingness and ability to cope with any other issues that arise from time to time. Will they be up front, or lie and make excuses?

Viewing 1 replies (of 1 total)

  • You are absolutely right, Lee.

    We need to make the counting of WP users within the limit clearer. We’ll change this in our website this week.

    For other users who read this thread, we have a complete explanation here: https://support.mailpoet.com/knowledgebase/2000-limit/

    False advertisement is definitely not our game. We are proud authors of an essentially completely free plugin enjoyed by nearly 250,000 users, to which we provide first class support… all for free.

    It’s usually quite rare that MailPoet users don’t want to send emails to their own WP users. In fact, one of the strong features that attract a lot of webmasters of membership websites to MailPoet is exactly this possibility.

    Thanks for your feedback in general. We’re working hard right now on MailPoet version 3. A complete rewrite, which intends to be more stable and reliable. We also agree with you on this!

Viewing 1 replies (of 1 total)
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