Software Add-On: lost license shortcode format

Hi @edaas

Thanks for reaching out!

I tried to format the lost-license page from the software add-on, but the form from the shortcode will always be orientated on the top left corner.

Can you please share the software add-on solution that you are referring to here so that we could address you more effectively?

Additionally, I’d like to understand your site properly, please share your System Status Report which you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

Thanks!

Hi @xue28,

thank you for your reply.

I amusing the https://woocommerce.com/de-de/products/software-add-on/

And here is my report:

WordPress Environment

WordPress address (URL): https://energy-data.io
Site address (URL): https://energy-data.io
WC Version: 7.3.0
REST API Version: ?</img> 7.3.0
WC Blocks Version: ?</img> 9.1.5
Action Scheduler Version: ?</img> 3.4.0
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

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WC Database Prefix: zht_
Total Database Size: 189.01MB
Database Data Size: 143.49MB
Database Index Size: 45.52MB
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OTGS Installer: by OnTheGoSystems – 3.0.3
SiteGround Optimizer: by SiteGround – 7.3.0
Site Kit by Google: by Google – 1.93.0
Ultimate Member: by Ultimate Member – 2.5.3
WP Super Cache: by Automattic – 1.9.3

Must Use Plugins (2)

Domain Mapping System Helper: by Gaucho Plugins – 1.0.0
ManageWP - Worker Loader: by GoDaddy – 1.0.0

Settings

API Enabled: –
Force SSL: ?</img>
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?</img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #280 - /energy-data-shop/
Cart: ?</img> Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #9 - /produkte/checkout/
My account: #10 - /de/mein-konto/
Terms and conditions: #17 - /terms-and-conditions/

Theme

Name: Energy Data (Child Theme)
Version: 1.0.0
Author URL: https://www.elegantthemes.com
Child Theme: ?</img>
Parent Theme Name: Divi
Parent Theme Version: 4.19.5
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?</img>

Templates

Overrides: /home/customer/www/energy-data.io/public_html/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/admin-cancelled-order.php
/home/customer/www/energy-data.io/public_html/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/admin-failed-order.php
/home/customer/www/energy-data.io/public_html/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/admin-new-order.php
/home/customer/www/energy-data.io/public_html/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-completed-order.php
/home/customer/www/energy-data.io/public_html/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-invoice.php
/home/customer/www/energy-data.io/public_html/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-new-account.php
/home/customer/www/energy-data.io/public_html/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-note.php
/home/customer/www/energy-data.io/public_html/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-on-hold-order.php
/home/customer/www/energy-data.io/public_html/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-processing-order.php
/home/customer/www/energy-data.io/public_html/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-refunded-order.php
/home/customer/www/energy-data.io/public_html/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-reset-password.php
/home/customer/www/energy-data.io/public_html/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/email-customer-details.php
/home/customer/www/energy-data.io/public_html/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/email-order-details.php
/home/customer/www/energy-data.io/public_html/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/email-order-items.php

Subscriptions

WCS_DEBUG: ?</img> No
Subscriptions Mode: ?</img> Live
Subscriptions Live URL: https://energy-data.io
Subscriptions-core Library Version: 5.3.1
Subscription Statuses: wc-active: 2
wc-on-hold: 3
wc-cancelled: 6

WooCommerce Account Connected: ?</img> Yes
Active Product Key: ?</img> Yes
Custom Retry Rules: ?</img> No
Custom Retry Rule Class: ?</img> No
Custom Raw Retry Rule: ?</img> No
Custom Retry Rule: ?</img> No
Retries Migration Status: ?</img> Completed
Report Cache Enabled: ?</img> Yes
Cache Update Failures: ?</img> 0 failure

Store Setup

Country / State: Germany — Hamburg

Subscriptions by Payment Gateway

Braintree CC Gateway: wc-cancelled: 3
Pay by Invoice: wc-active: 1
wc-cancelled: 2
wc-on-hold: 2

Payment Gateway Support

Pay by Invoice: products
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

Braintree CC Gateway: tokenization
subscriptions
products
add_payment_method
subscription_cancellation
multiple_subscriptions
subscription_amount_changes
subscription_date_changes
default_credit_card_form
refunds
pre-orders
subscription_payment_method_change_admin
subscription_reactivation
subscription_suspension
subscription_payment_method_change_customer
wc_braintree_fees
wc_braintree_subscriptions
wc_braintree_subscriptions_change_payment_method

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2023-02-10 19:24:59 +02:00
Options: ?</img>
Notes: 99
Onboarding: completed

Action Scheduler

Complete: 17,935
Oldest: 2023-01-10 13:43:25 +0000
Newest: 2023-02-10 13:36:08 +0000

Failed: 1
Oldest: 2022-07-08 13:49:11 +0000
Newest: 2022-07-08 13:49:11 +0000

Pending: 12
Oldest: 2023-02-10 13:41:06 +0000
Newest: 2030-01-01 11:00:58 +0000

Status report information

Generated at: 2023-02-10 15:38:51 +02:00
`

Hi @edaas

I amusing the https://woocommerce.com/de-de/products/software-add-on/

I understand that you are using the premium plugin Software Add-on here.

If you have a valid license with us, can you please open a support request for us to investigate further about your issue?

Meanwhile, I will be marking this thread as resolved since your concern would be best handled by our Happiness Engineers there.

Thanks!

Ok, did that.

Thank you @xue28

Hi @edaas

You are most welcome and hopefully the issue will be fixed soon! ??