Sofort: Order marked as ‘Paid’ although sofort payment did’nt go through
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Hi,
Paypal and Credit Card p. methods work fine. However when a Sofort payment does not go through (Cancelled,Failed…) we do not receive any Woocommerce notification and the order status is marked as ‘Processing’ and payment method as ‘Paid’. This causes many false order processing which are mistakenly perceived as successfully paid.
Here is the Stripe log for the API calls from WC of the latest case of the failed Sofort payment. (Private details were deleted).
LOG 1:
Event details
ID
evt_1FqQguGj3lbIwgxB4seTuYcP
Date
16/12/2019, 22:01:20
Type
source.canceled
Source
Automatic{
“object”: {
“id”: “src_1FqPjjGj3lbIwgxBSGKXk53c”,
“object”: “source”,
“amount”: 12500,
“client_secret”: “src_client_secret_GNA3hl7N7C2ljA70RdckxPqr”,
“created”: 1576526411,
“currency”: “eur”,
“flow”: “redirect”,
“livemode”: true,
“metadata”: {
},
“owner”: {
“address”: {
“city”: “____”,
“country”: “__”,
“line1”: “____________”,
“line2”: “”,
“postal_code”: “____”,
“state”: “__”
},
“email”: “________________”,
“name”: “________________”,
“phone”: “_______________”,
“verified_address”: null,
“verified_email”: null,
“verified_name”: null,
“verified_phone”: null
},
“redirect”: {
“failure_reason”: null,
“return_url”: “https://www.mykilos.com/de/zur-kasse/order-received/12707/?key=wc_order_BRwhivpmbCg5Q&utm_nooverride=1&order_id=12707”,
“status”: “pending”,
“url”: “https://hooks.stripe.com/redirect/authenticate/src_1FqPjjGj3lbIwgxBSGKXk53c?client_secret=src_client_secret_GNA3hl7N7C2ljA70RdckxPqr”
},
“sofort”: {
“country”: “DE”,
“preferred_language”: “de”,
“bank_code”: null,
“bic”: null,
“bank_name”: null,
“iban_last4”: null,
“statement_descriptor”: null
},
“statement_descriptor”: null,
“status”: “canceled”,
“type”: “sofort”,
“usage”: “single_use”
}
}LOG 2:
evt_1FqPizGj3lbIwgxB2QAyGIBA
Date
16/12/2019, 20:59:25
Type
source.failed
Source
Automatic
Event data
{
“object”: {
“id”: “src_1FqPhWGj3lbIwgxBwhGVk2Zh”,
“object”: “source”,
“amount”: 12500,
“client_secret”: “src_client_secret_GNA1JOAX4uiM1rU87URSYakZ”,
“created”: 1576526274,
“currency”: “eur”,
“flow”: “redirect”,
“livemode”: true,
“metadata”: {
},
“owner”: {
“address”: {
“city”: “_____”,
“country”: “__”,
“line1”: “______”,
“line2”: “”,
“postal_code”: “_____”,
“state”: “__”
},
“email”: “__________”,
“name”: “_____________”,
“phone”: “________”,
“verified_address”: null,
“verified_email”: null,
“verified_name”: null,
“verified_phone”: null
},
“redirect”: {
“failure_reason”: “user_abort”,
“return_url”: “https://www.mykilos.com/de/zur-kasse/order-received/12707/?key=wc_order_BRwhivpmbCg5Q&utm_nooverride=1&order_id=12707”,
“status”: “failed”,
“url”: “https://hooks.stripe.com/redirect/authenticate/src_1FqPhWGj3lbIwgxBwhGVk2Zh?client_secret=src_client_secret_GNA1JOAX4uiM1rU87URSYakZ”
},
“sofort”: {
“country”: “DE”,
“preferred_language”: “de”,
“bank_code”: null,
“bic”: null,
“bank_name”: null,
“iban_last4”: null,
“statement_descriptor”: null
},
“statement_descriptor”: null,
“status”: “failed”,
“type”: “sofort”,
“usage”: “single_use”
}
}Why did the order go through despite the fact it didn’t go through and why isn’t the order status automatically set to ‘Failed’ when such thing happens?
Thx
Tal
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Thank you for the System Status Report and a screenshot of what you’re seeing.
I tried to make a test order on my own site and I see a different behavior:
Link to image: https://d.pr/i/heFr5nCan you please reconfirm that the payment for this order was completed via our Stripe extension
If yes, can you please make a new test order and get back to us with screenshots and stripe logs for the same?
Hello @mykilos
Thank you for getting back to us with your findings and clarification on the behavior you’re seeing.
Interestingly, a failed payment in my test site results in something like this:
Link to image: https://d.pr/i/IpVUgkWe might not need the admin access yet, but to further investigate this, can you please create a ticket requesting assistance for
Stripeunder ?https://woocommerce.com/my-account/create-a-ticket/?form=ticket and include a link to this forum topic for reference on what we’ve discussed till now? (you may have to create a free WooCommerce.com account if you don’t already have one – Log into WooCommerce.com with WordPress.com – Documentation)I’ll mark this topic as solved to continue discussions there. Please feel free to open a new topic if you have any other questions.
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