Sofort not working

  • Hi, I have an issue here that I cannot sort out: When I try to make a payment with Sofort, an error message appears instead of redirecting me to the Sofort flow, then I receive this error on Stripe:

    "message": "The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again."

"type": "invalid_request_error"

    I already made some research and that’s what I discovered:

    • This happens only in live mode, not in test mode
    • The plugin version I use doesn’t change the behaviour (already tried to update to the latest one)
    • Stripe’s support says that is the plugin fault, then they refused to investigate further

    Do you have any suggestion? This is affecting our ecommerce and, for now, I had to de-activate Sofort ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @5imone

    Stripe’s support says that is the plugin fault, then they refused to investigate further

    That is a common reply from their support but it’s likely not a plugin issues since that error message is coming directly from Stripe’s API. What is your Stripe account ID? You can find that on the API Settings page of the Stripe plugin.

    You can confirm this error is coming from Stripe by going to stripe.com > developers > logs. There you will see an entry for this authentication error. You will need to show that request ID to Stripe so they understand the issue is coming from their API, not the plugin.

    The fact that changing the plugin version doesn’t change the result is further evidence that it’s not a plugin issue.

    Kind Regards

    Thread Starter 5imone

    (@5imone)

    Hello! I’m currently in contact with the Stripe support that escalated the case to their specialist. Let’s hope they have a solution.

    Unfortunately, I cannot post my Stripe account ID publicly, if you have a private email address or DM app I can send it to you.

    Thank you!

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @5imone

    You can create a support ticket here if you would like to privately share your Stripe account ID.

    Kind Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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