Socks don’t know what the shoes are doing

  • Onboarding process is great, but this plugin falls spectacularly at the first hurdle. Woo introduced an EAN (ISBN etc.) field and it is unsupported, even by Woo themselves.

    After moving dozens of clients to the new EAN field it turns out Woo only supports EAN as an attribute – most databases can’t handle it and there is no native import (or export). Use community plugins instead, this plugin is pointless.

    • This topic was modified 1 week, 4 days ago by gasurgaelach.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hey there @gasurgaelach ,

    Thanks for your feedback. You are correct that the Google For WooCommerce doesn’t handle EAN, GTIN, ISBN etc fields that are now native fields in WooCommerce. This feature was added to WooCommerce in 9.2 in end of Aug, and the developers are working on integrating this. Given the large customer base, had various ways to add this structured data into GMC using Google For WooCommerce, the devs are working to make sure the transition to the native WooCommerce fields is smooth as possible. Do give us some time. Our devs are aware and have been on this feature for over 3 months. It’s been a very high priority since the launch of these fields in core. This feature will be made available soon. Thanks for your understanding.

    Thread Starter gasurgaelach

    (@gasurgaelach)

    The fact of the matter is a new feature like this should not be rolled out without internal plugin support. It is quite shameful and the reason people are sticking to community plugins (and glad to pay premium support) and not Woo/WP themselves. Do not roll out a feature and say you’re giving it priority when it should not have been made available in the first place because there was no support.

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    @gasurgaelach, I don’t see any support requests from you about any of the things you are saying about WooCommerce or Google For WooCommerce. So your complaint about lack of support is perhaps hypothetical. Anyway, I’m not trying to argue here, and we value your feedback.

    In case, you aren’t aware, both WooCommerce and Google For WooCommerce are developed in the open on GitHub. Feel free to voice your opinions there and help define the direction of these extensions directly.

Viewing 3 replies - 1 through 3 (of 3 total)
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