Social sharing counter is broken

  • Resolved edragonxx

    (@edragonxx)


    1 year, 4 months ago

    You should have every month 30 free publish options, but now last 2 months it does not reset at all. Worse, last few days ago it started countdown it down even without use. Have not used for a while it but instead of numbers getting bigger they go down.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Aimee

    (@greatdanemaniac)

    I have this problem too, but the forum link did not work. I signed in, but remained logged out for some strange reason.

    My site is https://greatdanemaniac.com/sv

    I’d appreciate asap help with this. Thanks.

    I also only use Jetpack Social with the original Jetpack Plugin so I don’t have a stand alone install.

    Thanks!

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @greatdanemaniac

    Shares are determined by the number of social media platforms your blog post is shared on. Scheduled shares are counted toward your 30 share limit only once they are published. For example, auto-sharing a blog post on Facebook and LinkedIn uses two of your 30 shares. If you schedule another post for future sharing within the same 30-day period, it won’t count toward your share limit until it’s actually shared. This means your total share count for that period will stay at two until the scheduled post goes live.

Viewing 3 replies - 1 through 3 (of 3 total)
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