• Resolved _kenny_

    (@_kenny_)


    Hello,

    I recently created my own theme based off of Twentysixteen which features this plugin. After creating the theme on one wordpress install, I copied it to a new install using a different theme folder name (default was twentysixteen). Just want provide what I’ve done for troubleshooting purposes.

    After copying the theme, I installed the Social Share Buttons by Supsystic plugin. On the plugin’s settings page after creating a project, I clicked “Add Networks” > Selected networks like Facebook, Google+ > Clicked Save.

    After going to the project list and entering the project again to view it, no networks saved, and my buttons do not appear on my site (I’m using shortcode to display them.)

    One fix I tried was deleting the plugin, deleting the SQL tables the plugin creates, and re-installing. This did not work, Networks still do not save.

    Something else to add: When creating a project, you are asked initially to select networks to add to a project; these do not populate on the project’s settings page and must be added again.

    Any advice is greatly appreciated. Thank you!

    • This topic was modified 8 years, 5 months ago by _kenny_.
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  • Thread Starter _kenny_

    (@_kenny_)

    Just an update: I have confirmed this issue persists in both Firefox and Safari.

    Plugin Author supsystic

    (@supsysticcom)

    Hello!
    Please contact us through our?internal support and provide the link to the page where you are using plugin shortcode. We will check what is wrong and will help you to solve the problem.

Viewing 2 replies - 1 through 2 (of 2 total)
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