In the Customizer: social networks bug in v3.2

Hi kent-brockman. I’m running two test sites on v3.2.0 and the social links I have defined for the top of the sidebar are still there. Are you running a child theme? Or do you have any plugins that are related to social sharing?

• This reply was modified 8 years, 6 months ago by bdbrown.

Hello, the social links are visible in the frontend, but the list in the Customizer is empty.

Hi,

Sorry to interrupt.

I am using Hueman 3.2.0, there is no problem with creating social links in customizer.
The list is not empty. Please see my screen-cast. https://screencast-o-matic.com/watch/cDQifgjiGb

As suggested by bdbrown, Please kindly check for plugin conflict as well as enabling parent theme, in order to check if there is any conflicting customization in child theme.

Thank you.

@denzel_chia: what PHP version are you using?
My issue happens in 3 different servers, with PHP 5.6.25 and others with PHP 5.4 (one in a standalone site and the other within a Multisite). So, almost all the scenarios are covered.

And in those 3 sites, when I open the Customizer and go to Global Settings > Social Links, I can see this error in the Chrome console:

czr-control.min.js?ver=3.2.0:11
Uncaught Error: CZRModule::instantiateItem() : an item has no id and could not be added in the collection of : social-links_czr_module

So please review that file, czr-control.min.js. Line 11, col 10958
Here are a couple captures to better illustrate my issue:
https://varios-marcelop.s3.amazonaws.com/hueman-error.gif

And this is the expanded line when the error is triggered:
https://varios-marcelop.s3.amazonaws.com/formatted-line-of-error-in-hueman-customizer.gif

So, as you can see, I cannot add/edit/remove any of the social links, in any site using Hueman 3.2.
Any ideas?

UPDATE: I installed the theme in an empty WP site and the Social Links feature works great and you are able to add/edit/delete any social network.

SO… the problem arises when you have social networks configured with old versions of the theme. In my case, just in case it matters, I have my social networks configured since nearly Hueman 1.4.6, being that version of the theme the oldest in my local backups (although I started using Hueman in 2013).

By reading the error text in the console, it must be something related with a missing ID of the social networks loaded with old versions of the theme.

I wonder if downgrading to 3.1.7, deleting the social networks, an then upgrade to 3.2, will do the trick. Almost sure, but I bet this is an issue affecting other old users of the theme and should be fixed.

So, can you fix it please?

Well, I went further… I compared the value of hu_theme_options in both the working and non-working sites and found that the new installs add a json field before the “title“:
id: czr_social_module_0
And this value is absent when you had social networks configured in older versions.

So, you basically need to create a routine that check the “social-links” JSON field and inject the “id” with a corresponding value, and it will immediately start to work ??

Now that I did the homework and found the origin of the error, I bet you can easily release a fix ??

If you need access to any website I can provide a WP install so you make your tests.

Best regards

• This reply was modified 8 years, 6 months ago by Marcelo Pedra.

Hi Marcelo,

Thank you very much for reporting the problem so clearly.

An issue has been opened on github about it : https://github.com/presscustomizr/hueman/issues/296

Fix on the way !

I’m having this same exact issue. I had an old version of Hueman installed and have updated to the newer version to find some features are uneditable (Social Icons being one of them). I tried completely removing the theme, installing fresh, using as parent, using a child, but nothing worked. My old social icons were present on the frontend, and no changes held in the backend.

Thanks @nikeo, I’ll be watching here for a release.

@thatlalagirl:
What other features are uneditable after upgrade. Please report it as thoroughly as possible to help the author debug the current update and fix it asap.

@kent-brockman Uneditable was not the correct term – not performing as expected would be more appropriate, perhaps. I’d entirely removed this theme from my server and installed it as new, however, when I activated, it showed up looking just as it had in my previous install – colors, customizations, etc.

Backend work is not my specialty, so it could be beyond me that this is how it should work, but I had expected a clean install when I removed everything via FTP, etc. and what I got was what I’d already had.

Additionally, there are multiple screens in the Customizer where I cannot scroll to the bottom of the left side to view all options/make changes. It is obvious that there are more items below, the scrollbar extends lower, etc, but I have to adjust my browser entirely in order to force the window to respond and allow me to see what’s below. I’ve attached a few screenshots of places where this has occurred. I am using Chrome Version 53.0.2785.89 (64-bit) on a Mac.

This essentially happens in any Customizer sidebar where it’s long enough to require scrolling.

@thatlalagirl – there is currently an open ticket to fix this:
https://github.com/presscustomizr/hueman/issues/291

• This reply was modified 8 years, 6 months ago by bdbrown.