Social Media Picture Bug

Hi there!

Thank you for using Jetpack Social. I took a look at both of the posts and they seem to be set up properly, so I can’t say with certainty what exactly caused the issue.

Is it possible that you checked the Facebook and Twitter posts right after publishing the post on your site? The platforms don’t always show an image for the first person that views the post, since they need to process it first. Facebook has an explanation of how this works here (the “Pre-caching images” section).

You can use the Facebook Sharing Debugger and the Twitter Card Validator to check your URLs, and make sure they’re being rendered properly by Facebook and Twitter. If everything looks good there there shouldn’t be any issues with sharing the post.

Hope this helps! If it happens again, please don’t hesitate to let us know and we can do some more investigating.

Hey Daniel, so it seems the bug here is again – I didn’t fix it on Facebook manually so you could check.

Here’s the facebook post https://www.facebook.com/carnewschina/posts/pfbid0tVaBACEB1SovpytdKSQSjUitZtU1cbwLmGX7CN748J1KnFyas8tufUGUv2mQcs6Kl?__cft__%5B0%5D=AZV7gdV7rDBJcGIwskja5ciQHc2vXRrDeVmJL-AeteROdFhNGAQEVXCfAsDu81kUgniyeQiC9gWveNGMLl7E9U7pk1G-CKhKfTYyeTWR4gv-Tr9KMD9pyUtM2Ct6VcukHev5EIKJVBB1c6Jt0qwGPYNLQfAIjLeW5n2VRT-Wu2offlQlgmucs2kADuAhMRFMeR4&__tn__=%2CO%2CP-R

here’s the original article link
https://carnewschina.com/2022/08/24/2022-chengdu-auto-show-mega-preview/

The validator tools you mentioned display the post in a correct way. Seems it happens randomly with some post… Do you have any ideas? Thanks

hey @danielpost, could you please have a look at that? The problem has occured couple of times since then and it cause us some severe problems. Thanks!