Social Icons Not Showing

Try to identify the source URL of the broken images from the social icones, this way you’ll be able to sort this issue. Try to open these URLs with your browser, see if that’s possible.

Yes of course. Here they are:

https://porchcommunities.org/wp-content/uploads/sites/2/wysija/themes/kaboodle/bookmarks/facebook.png
https://porchcommunities.org/wp-content/uploads/sites/2/wysija/themes/kaboodle/bookmarks/google.png
https://porchcommunities.org/wp-content/uploads/sites/2/wysija/themes/kaboodle/bookmarks/linkedin.png
https://porchcommunities.org/wp-content/uploads/sites/2/wysija/themes/kaboodle/bookmarks/twitter.png

When using Mailpoet and trying to place the social block into a newsletter, it pops the dialog asking for the social URLs however it doesn’t show anything in the preview window (I assume it is supposed to) and once you click to close the dialog, the block never appears in the editing window. It’s like you never added it.

Thanks for sharing these URLs.

Looks like there might be happening a conflict with another plugin. Can you please check this part: Tips to detect conflicts in this article: https://support.mailpoet.com/knowledgebase/newsletter-editor-problems/

That would be the logical location for this issue however I still think it is a URL issue. Here’s why:

This site is a WP MU site with three ‘sites’ in it:

– The primary site
– Two child sites

Both child sites use exactly the same child theme and all the same network activated plugins. However the newer of those child sites works just fine. The older of those child sites exhibits this issue.

The only difference is that the main URL was changed after the older child was created but before the new child site was. I found some bugs with Mailpoet which required me to access the mySQL records directly to force the changes because the changes wouldn’t stick through the wp admin menu. Specifically to do with the sender and reply-to email address. I wonder if this is also where the issue is occurring for the URL to the icons?

I found one table entry which had the incorrect URL so I replaced these errors with the correct URL however no difference. I tested with the default ‘theme’ and the issue persists.

Can you post a link to one of your newsletters?

This way I can see the what source code is generated for those images.
Also, if you upload an image to your newsletter, the image is correctly displayed?

Here is a link from one of the child sites that the icons work properly:

https://durham.porchcommunities.org/?wysija-page=1&controller=email&action=view&email_id=1&wysijap=subscriptions&user_id=25

Here is a link to the one at the site which doesn’t work:

https://chapelhill.porchcommunities.org/?wysija-page=1&controller=email&action=view&email_id=6&wysijap=subscriptions&user_id=2

Here’s the image source for the divider inside the Newsletter that works:

https://durham.porchcommunities.org/wp-content/uploads/sites/3/wysija/dividers/solid.jpg

And here’s the image source for the one that doesn’t work at all:

https://chapelhill.porchcommunities.org/wp-content/uploads/sites/2/wysija/dividers/solid.jpg

Can you please check your server’s folder to see if that image really exists? Since it’s throwing out a 404 Not Found error, looks like the image is not there anymore.

Bingo! The files were missing. I copied the files from:

https://durham.porchcommunities.org/wp-content/uploads/sites/3/wysija/

to:

https://durham.porchcommunities.org/wp-content/uploads/sites/2/wysija/

and reset the permissions. All is working now perfectly. Thank you for your patience!

Not a problem, we’re glad it’s working now!