So upset with the pro version which does not work and the poor customer service

  • Hi!

    1. The free version has limitation but it was working. But with the pro version, I just can’t create new feeds. Anyone is having the same issue? Any help, please, here in the community? Customer support from plugin developers is crap. 5 minutes earlier I am able to create a feed normally, 5 minutes later I try to create another one for another category, but I can’t: I receive an admin notification telling me no product was found to create the feed, which is not true because I have a specific publicly available product under this category. This plugin seems to decide by itself when it’s working. It’s not reliable.
    2. By the way, I have multiple categories with different kind of products. Do I have to create a separate feed for each category even after I configured category mapping?

    Thanks in advance,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ansarybadal

    (@ansarybadal)

    Hi @zokkoz

    We are extremally sorry for the inconvenience that we have caused you.

    We replied to your ticket earlier but unfortunately, the email got bounced and that’s why you didn’t receive the reply on time. Please, check your email again and follow up on that email for further instructions.

    We have suggested possible solution for both question 1 and 2 over email.

    Best regards,

    Thread Starter zokkoz

    (@zokkoz)

    Hi!

    And you really take too long to answer. Your plugin is not like any shiny object tool that can wait. It’s important for site marketing. So the longer you make a costumer wait to help fix an issue, the longer he/she is losing the opportunity to make money…

    Quick beginner question: Is I necessary to create feed by category? I feel like I can create a big feed of all the site products and then just do category mapping, which I did. And then as Google product category I chose “attribute” value, and for attribute value I chose “Product full category [category full path]”, but Google keeps telling me the category is missing. So, what as I chose to make the category get dynamically generated in Merchant center? Because I don’t feel like creating a different feed for each category with pattern (static value)…

    Best,

    Plugin Support ansarybadal

    (@ansarybadal)

    Hi @zokkoz

    Is it necessary to create a feed by category?
    – No, you can use category mapping to get a google supported category on the feed according to the category mapping.

    To get the correct supported category, please, go to make feed and use the category mapping attribute that you have created and map it with Google Product category field as shown here.

    However, a new version of our plugin has been release. Please, update the plugin to it’s latest version and try the category mapping again as we have fixed the category mapping issue.

    For more, contact us from here.

    Thank you,

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘So upset with the pro version which does not work and the poor customer service’ is closed to new replies.