So far, support is good

  • So much about the top themes these days is very similar – in terms of features etc – so its difficult to stand out much. Where a theme can really rise above its competitors is in the support it provides. Thus far, Brainstorm Force has provided pretty decent support. Turn around on support email has been less than 12 hrs on the couple issues I’ve submitted.
    I’d also add that they provide a good deal of instruction on their website and its not nearly as slapdash as many other theme makers.
    The only nick I’d give them is that the search tool on their support site is really useless. So while their support materials are good, finding them is often painfully time consuming.

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  • Hello @friendtodogs,

    Thank you so much for your kind words and feedback!

    I really appreciate you taking out time and sharing your thoughts about our theme and support.

    Regarding the knowledge base section that we have on our website, I’d like to mention that we are working on that too and you will soon experience something new there.

    We believe that nothing is perfect and keep working towards improving it. And therefore, we certainly had this in mind and are working towards it.

    Thank you for sharing your feedback too! We will certainly share it with our team. ??

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