So far, not so good…

  • Noel Kelly

    (@noel-kelly)


    2 months ago

    As we look to using this plugin, we find that it appears to do what we want, but the lack of clarity in the upgrade and lack of support is noticeable… Following the instructions for upgrade, and wondering why users are being asked for… is one thing… but getting a success notice and then nothing more communications with a license key makes us wonder if we will use the app. An attempt at messaging is through a form… and zero response. Still very unsure about the plug in based on this experience.

Viewing 1 replies (of 1 total)
  • Plugin Support Blog2Social-Support

    (@blog2socialsupport)

    We’re sorry to hear about your concerns @noel-kelly and we’d like to help clarify them for you.

    Upon reviewing your account, we noticed that you have already activated some of your users with your Blog2Social Business license key. Please note that users which are not activated with your license key automatically use the free version of Blog2Social. That could align with what you are referring to regarding upgrades.

    After registering, we provide detailed instructions, tutorials, tips and resources to help you get started with Blog2Social. If you haven’t received any emails from us, please check your spam folder to ensure they haven’t been filtered there.

    To get you started with the Blog2Social plugin we recommend our Step-by-Step-Guide. It shows you everything you need to know about Blog2Social.

    We also offer a variety of support options to assist you:

    • FAQ section and AI support bot: Available 24/7 for quick and general questions.
    • Support community and WordPress support area: Ideal for exchanging ideas and solutions with other users.
    • Ticket support system: For more complex or individual issues, our team is happy to assist you directly.

    If you encounter any issues, please don’t hesitate to contact our ticket support team. We’re committed to helping you resolve any problems quickly and your satisfaction is our priority!

Viewing 1 replies (of 1 total)
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