Snippets are not visible anymore

hi @roland71 – can you please elaborate a bit more. Are you referring to the “All Snippets” screen or the “Add/Edit Snippet” screen?

Additionally, can you post a screenshot so we can see what you mean? The team can take a look thereafter though we haven’t ever had such an issue reported so I’m wondering if it has anything to do with your hosting config / setup or another plugin. Regardless, we’ll look into it from our side.

Thank you.

Hello, it happens on the Add/Edit Snippet” screen (see screenshot).
The content of the snippets is still there, I can see it in the source code of the website. But there is no way to edit the snippets or create a new one.
https://drive.google.com/open?id=1PJy1DEaE9i66Ytu5nlUi8g_gZJMA6a3t
Thanks.

• This reply was modified 5 years, 9 months ago by roland71.

Hello @roland71 – We have looked into the issue on our end, and we are unable to replicate it. Therefore we are inclined to think it might be a plugin or a theme conflict. Since you have already tested for the plugin conflicts – Please try changing the theme to a Twenty Seventeen or Twenty Nineteen WordPress theme, and see if the issue still persists. If it does, it might be worthwhile to look into the plugins again, while keeping the Twenty Seventeen or Twenty Nineteen theme active. We would recommend taking a backup of your website, to be safe, or try it on a staging environment or any fresh install.

Please keep us updated, we are here to assist you,

Thank you

Hello @roland71 – We haven’t heard from you in quite a while. Therefore we will be closing this ticket. If the issue still persists or if you need help with anything else, please create a new ticket.

Thank you,